Product Owner-1

Primary Details

Time Type: Full time Worker Type: Employee A member of the Claims Change team, which works to deliver customer-focused change within our Claims organisation. Responsible for working with Claims business areas, IT and other stakeholders, including other Product Owners to define stories to meet users' needs whilst adding value to the Claims product. By guiding the team towards the product vision & strategy, the product owner ensures that the product backlog is prioritized so that the team can deliver the most important features in the most efficient way.

The opportunity 

This is an exciting opportunity to work with claims and technology experts to define and deliver the Change and Innovation portfolio for QBE’s Claims team.

You will scrutinise and prioritise the change initiatives for Claims and work with an agile scrum team to deliver real value-adding change for the organisation.

This role comes with autonomy and the ability to make a difference, plus the need to work with multiple teams across the business, building your influencing skills and professional development in a supportive environment.

Your new role

• Work with Claims stakeholders and subject matter experts to refine and build out requirements, assessing the value of each initiative to ensure we are making best use of investment.
• Assist in the preparation and running of the monthly Claims Design Authority.
• Preparation of programme increment (PI) planning by updating the product backlog, review and contribute to the programme vision, roadmap and content presentations.
• Providing clarifications necessary to assist the team with their story development, estimates and sequencing and working together with the agile Scrum team to determine their team objectives for the upcoming PI, enabling the team to maximise the delivery of business value.
• Act as the voice of the customer, advocating for Claims across QBE and liaising between Claims, Transformation and Technology, and the wider QBE business.
• Know what system product features to build based on a clear understanding of customer needs and the related business value, translating this into clear delivery plans and ensuring a continuous flow of work for the developers.
• Work with the team and stakeholders to agree accepted story completion.  This includes validating that the story meets acceptance criteria, that it has the appropriate acceptance tests, and that it complies with its Definition of Done. 
• Understand the scope of upcoming enabler work and collaborate with Solution and Enterprise Architect(s) to assist with decision-making and sequencing of the critical technological infrastructures that will support the new business functionality.
• Make necessary trade-off decisions.
• Track business benefits through from business case to ongoing BAU
• Deputise for the Claims Change and Innovation Manager where required.

About you

Required Experience

• Experience of working with cross-functional and multi-site teams in a hybrid working environment is extremely desirable.
• Knowledge of insurance and claims is an advantage.

Preferred Competencies / Skills

• Prioritise a number of competing requests
• Stakeholder management
• Highly collaborative
• Leadership and facilitation
• Able to articulate business value of initiatives being delivered
• Visionary and able to clearly communicate that vision
• Advocacy
• Excellent, proactive communicator
• Analytical
• Able to work with cross-functional teams and influence in a matrix environment in the absence of direct control
• Comfortable to make a decision when there are still ‘unknowns’

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; 

Employer of the Year 2022 Winner – Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award 

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year 

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response  

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year 

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.