Product Owner - Case Manager

Location: Flexible
Contract Type: Permanent
Hours per week: 28 - 35 hrs
Salary: £46,597 (outside London) to £47,995 (inside London) FTE
Closing Date: 4 June 2024
When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to.
Our client helps children and young people (0-25) and their families find the strength to face whatever cancer throws at them. Join them and your skills will make a real difference to the lives of young cancer patients.
About the role
This is an exciting time to join the Technology Team. They are in the process of launching their new organisation strategy this year and a Technology and Data Transformation programme to underpin this. This role plays a key part in ensuring that their Case Management system, data and supporting applications, are well managed and continuously improved and developed to meet the ongoing needs of their crucial service and impact delivery teams and support the delivery of their organisational strategy.
Focus areas for this role are:
• Managing the vision and ongoing development of the system from requirements identification, product backlog management and delivering the development roadmap
• Keeping up to date with technology developments so that we maximise the business value from Case Manager, and interfacing applications, now and in the future
• Ensuring appropriate governance processes are in place to prioritise, agree and manage developments in line with strategic and operational needs
• Engaging with internal and external stakeholders and suppliers to deliver requirements and functionality
• Driving the ongoing adoption and use of the system, including development and delivery of guidance, training and best practice use of the system
• Ensuring that their Case Management and supporting systems architecture is designed to maximise opportunities to deliver their organisational vision and strategy
They would love to hear from you if you have:
• Experience of PRODUCT OWNERship / management within a case management or CRM environment.
• Solid experience of business analysis approaches, prioritising requirements, developing a product roadmap and product backlog management
• A customer focused approach and strong stakeholder management skills, with experience of project management and delivery with cross-functional teams
• Excellent communication and influencing skills, with ability to negotiate successful outcomes with project team, internal and external stakeholders
• Ability to identify training needs for systems and work to develop and deliver training approaches, materials and guidance to suit different learning styles
• Curiosity and love to get to the root of the problem, with the ability to innovate, work under own initiative and be comfortable with continual change
• This role is subject to a Basic level Criminal Record Check. In the event of a successful application a Disclosure report will be sought.
• Flexibility
Our client is open to and in support of flexible working. Your flexibility requirements and that of the role will be discussed at interview stage with you.
This role is available on a hybrid office / remote working basis (if you are close to one of their offices – Bristol or London) or home-based from anywhere in the UK with some visits to their workplaces as required to meet the needs of projects. The salary shown is based on a 35 hour full-time equivalent.
Diversity declaration
They recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to them as an organisation.
They are committed to taking anti-oppressive action and removing barriers in their recruitment practices. They particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. They are passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation, as well as reflective of the diverse children and young people they support. Click here to find out more about their Diversity, Inclusion, Equity and Belonging strategy.
Accessibility
They are committed to providing reasonable adjustments throughout their recruitment process and they'll always endeavour to be as accommodating as possible.  Please get in touch with them if you would like to discuss any specific requirements.
They will be conducting interviews throughout the duration of the campaign and may opt to close the vacancy earlier than the current closing date listed.
What they offer
In return for your commitment, they offer a great reward package, which includes generous annual and family/ caring leave entitlements, enhanced pension and employee savings scheme. To find out more about their benefits package, have a look on their website.
If you join them, you will be part of a community that is committed make a difference to the lives of children and young people with cancer. Our client is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
Apply Now

You may also have experience in the following: Product Owner SharePoint & Microsoft 365, CRM PRODUCT OWNER, Case Manager, Product ownership, System Development, System Architecture, Case manager, CRM Management, System Support etc
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