Product Safety Administrator

Are you an experienced business administration professional with excellent customer service skills?

Have you previously worked in the NHS or within the medical profession?

If the answer is yes to both of these questions then we have a great opportunity for a Product Safety Administrator to join a market leading organisation. The role, based just outside of Hitchin will involve joining a friendly and industrious team, where you will be responsible for managing customer feedback concerning the safety and quality issues of the company's products.

As the Product Safety Administrator you will be responsible:

• Logging and registering all inbound customer complaints/ feedback
• Ensuring customer feedback involving Product Safety or quality issues is reported effectively to the central customer complaints team
• Monitoring third party feedback databases to identify relevant safety issues
• Maintaining the organisations bibliographic database
• Maintaining the customer feedback database
• Production of summary customer feedback reports
• Administrative tasks relating to complaint correspondence
• Implementation of Product Safety monitoring processes

The ideal Product Safety Administrator candidate will need:

• To have strong organisational skills
• Previous experience of working within the NHS or medical profession (optional but not essential)
• Excellent verbal and written communication skills
• Strong administration background
• Excellent customer service and complaint handing experience

This organisation also offers a great benefits package which includes:

• Monday to Friday 9am to 5pm
• Competitive salary, salary reviewed annually with an annual bonus payable in May depending on Company performance
• Holiday is 25 days less 4 to cover Christmas closure plus bank holidays
• Pension offered at 5%, increasing to 6% after 5 years' service, this is offered on a matched / salary exchange basis.
• Life Assurance, payable at 4 times basic salary
• AXA PPP private health offered after a qualifying period
• Free lunch offered daily, plus tea / coffee etc
• Free on-site parking

If you have the experience to match the requirements, please apply now to Neil Copping. I will respond to all applications within 2 working days.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.