Product Service Engineer - Electrification

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title: Product Service Engineer - Electrification

Salary/Grade: £52,000 - £62,000 (depending on experience)

Location : Peterborough (hybrid – 3 days a week in office)

Benefits: 

• 25 days annual leave  

• Up to 12% bonus

• Contributory pension scheme - Caterpillar will double the employee's contribution up to 10%.

• Contributory share scheme - Caterpillar will match 50% of the employee's contribution.

• Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.

Relocation/ Sponsorship: Not available for this position.

Flexible working arrangements will be considered for this role, in-line with the needs of the business. 

About E+ES  

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe. 
 
Caterpillar’s Electrification + Energy Solutions (E+ES) Division will focus on delivering advanced electrified power train, zero-emissions products/technologies, and the solutions and services associated with these technologies. Focus areas include batteries, fuel cells, motors, inverters, micro grid controllers, charging, energy storage systems, lifecycle solutions/services and integration of components for ePowertrain solutions across industries.  
 
We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better—more sustainable—world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building.

The opportunity

As the Product Service Engineer, you will be responsible for product support execution for new product development, market introduction, product health and product improvement. This role will take direct ownership for a major product line within the E+ES offerings to ensure customer satisfaction and product quality objectives are being delivered.

Reporting into the Service and Commercial Development team, you will take the lead within the product support team to identify system or process improvement opportunities and initiate action to deliver solutions. The role will involve communicating improvement opportunities within E+ES to ensure alignment and integration within the division. You will be responsible for on-going management of the product quality systems and processes to meet defined quality targets.

What you will do:

• Support New Product Introduction readiness plans and strategies for new electrification and advanced power offerings.

• Provide SME support of E+ES product to our internal partners and dealerships.

• Work across functional teams to identify, launch, support and communicate Continuous Product Improvement projects to improve product performance.

• Develop appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies. Correcting design flaws as needed.

• Evaluate production processes to identify defects in manufacturing and design. Modify designs to maximize production efficiency and product quality.

• Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve Product Serviceability.

• Write technical specifications and instructions to ensure product quality and performance. Track and manage the status of projects from inception to release.

• Facilitate root cause investigations and corrective actions to minimize impact to our customers.

• Conduct dealer and customer visits to provide support for new product introduction or assist with technical issues.

What you have:

Product Service Engineer Experience:

Level Extensive Experience:

• Demonstrable experience displaying mechanical aptitude and the ability to relay information to technical professionals.

• Possess business understanding with the ability to translate actions and to implement across the business.

• Demonstrable experience working on complex projects with multiple stakeholders and business units.

Technical Excellence: The ability to develop and provide solutions to significant technical challenges.

Level Extensive Experience:

• Advises others on the assessment and provision of all technical solutions.

• Engages appropriate subject matter resources to effectively resolve technical issues.

• Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.

• Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.

• Assumes accountability for personal technical performance and holds others responsible for theirs.

Data Gathering & Analysis : The ability to collect and synthesise data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgement.

Level Working Knowledge:

• Follows proper data gathering and analysis processes and policies.

• Reports problems that arise in the data collection process.

• Participates in gathering and analyzing an organization's data based on requirements.

• Documents data from various sources and in various formats.

• Utilises basic data collection and evaluation tools and techniques.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customised customer solutions.

Level Extensive Experience:

• Facilitates creation of the 'right' products and services to resolve customer business issues.

• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

• Advises others on creating customer focused environments in various scenarios.

• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

• Communicates and models the criticality of customer focus as an organizational strategy.

Additional Information:

• Up to 15% travel requirement for internal meetings and to meet suppliers.

Posting Dates:

February 19, 2024 - March 2, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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