Product Support Engineer

PRODUT SUPPORT ENGINEER – DESIGN & DEVELOPMENT

Transmission Components – Naval & Industrial Applications

Competitive Base + Benefits - Cardiff

In existence since 1864, this FTSE 250 UK PLC with global footprint and a turnover approaching £250 million, is recognised as a global market leader for delivering technical solutions to OEM’s, end-users and appointed distributor channels.

The company manufacture critical components for torque transmission equipment used in drivetrain applications within Naval & Marine Propulsion, Oil & Gas, Mineral Extraction, Mass Transit, Lifting, Conveying and Processing Sectors.

Role

• The primary objective is to provide product and application support to customers, sales team and production as well as development of customer led engineered solutions.
• Provide technical engineering support to the whole business by modelling and development of bespoke designs for customers based on existing product ranges
• Daily activities will mainly focus around coupling design, creating engineering drawings, BOM creation/management and setting up components/assemblies on the ERP system – all based on customer requirements and timescales.
• Attend daily quality clinics and support production on site in addition to offering engineering advice to the purchasing and sales teams

You

• Experienced in the compilation of product/design specifications and preparation and control of drawings for manufacture
• At ease in collaboration with production engineering, design analysis from a Product Support perspective – customer returns / failure analysis / problem solving
• Conversant with modern CAD software packages (Creo 2.0 an added advantage) - able to assimilate technical complexities and present feasible solutions and maintenance of ERP data
• Welcome the prospect of working within a team supporting best practice culture, with the outlook and demeanour to enhance inter-departmental communications, whilst striving for notable customer service levels.

For consideration, please submit cv including current salary quoting Ref: JRP/PSE/214