Product Support Engineer

Your Company:
An excellent opportunity has become available within a HVAC engineering business, for an experienced Product Support Engineer to join the team in the Southampton area. The organisation has decades of experience within their sector, enabling them to lead the market and build the business up across the globe, and are now looking to continue expanding their reach and product lines to keep up with customer and market demand and stay competitive within their sector.
This role will be of paramount importance, with the position holder being a subject matter expert and internal point of contact to support the product development lifecycle and ensure that internal teams members possess the resources and knowledge they need to deliver objectives to customers. As such good strong HVAC industry knowledge will be required for the position holder to be able to support the development of new products.
Your Roles and Responsibilities:
* Acting as the point of contact and knowledge hub for technical product queries and providing technical support for internal teams including sales and hire teams
* Supporting the application design and project management processes with profound technical know-how
* Providing updates and solutions to technical issues relating to new products, modifications, applications and any adaptations for the operations teams
* Creating sound engineering and technical training materials to support the wider teams working in the field and depots to meet ongoing requirements, including delivering classroom-based presentations and providing online resources
* Supplying product specific documentation including manuals, drawings and other such requirements
* Supporting on project work as needed, to provide expertise and product knowledge
* Conduct weekly reporting and provide insight into statistics and analysis for relevant parties, including management
What you will need to Apply:
The ideal candidate for this role will have excellent knowledge and proven experience working within a HVAC or related engineering/manufacturing business and at least 3-5 years of experience from within a comparable product development role. Additional technical knowledge that is essential includes the ability to read and created electrical schematic drawings, and good working knowledge of a drawing package such as AutoCAD or equivalent is expected. You'll need strong communication skills to be successful in this role and feel comfortable liaising with a range of internal and external stakeholders.
What you will get in Return:
For the successful candidate this role is offering a starting salary of up to £50,000, dependent on the level of previous experience in the HVAC industry and will accompany an additional strong package including holiday allowances, pension contributions and other work benefits.
This is a career defining move which will see the successful candidate build a technical portfolio of knowledge, within a progressive and forward-thinking industry that is ever changing; providing valuable skills and knowledge and fantastic opportunities in the future to develop and better the candidates prospects moving forwards. There will be expert training provided when required and you'll be given the tools to facilitate your own development, thus keeping your transferable knowledge up to date.
If this excellent opportunity interests you, then please don't hesitate to apply today!