Product Support Engineer

As a Product Support Engineer, you will be the "go to" person for finding solutions for manufacturing and customer requirements, using your practical knowledge of electrical and electronic products, for testing, and redesign, ideally using your CAD skills, (although this can be taught) and creating written instructions and BOM's.

ROLES AND RESPONSIBILITIES:

• Assist in the design and manufacturing of small electro-mechanical products.
• Shopfloor support for the assembly and test of products.
• Assist the internal sales team in providing technical support for resolution of customer queries.
• Item creation and BOM maintenance on the ERP system.
• Provide the purchasing team technical support for alternative parts.
• New product testing.
• Electrical test equipment design, build and maintenance.
• Creation of Product Support documentation. (wiring diagrams, test instructions etc.)
• Maintenance of product CAD models, drawings, and wiring diagrams - this can be taught

Essential:

• Technical qualification of HNC or above
• Proven problem solver with an analytical approach to fault diagnosis
• Practical experience of root cause analysis
• Proven relevant experience in a technical role in manufacturing.
• Good communication skills with ability to write technical instructions and documents.
• Strong technical acumen with the desire to make a significant improvement to product and process.
• Good knowledge of Microsoft Office programs with excellent Excel skills.
• Excellent attention to detail.
• Proactive, enthusiastic, and flexible attitude to job role.
• Confidence to use initiative when required.

Benefits:

• 25 days holiday plus Bank Holidays
• 5% employer pension contribution
• Life assurance
• Health cash plan
• Employee assistance programme
• Early finish Fridays
• Retailer discounts
• Cycle2Work scheme

The working week is 4 ½ days (Monday – Thursday 08.15 to 17.15, Friday 08.15 to 12.30).

Only those who fulfill the specified criteria will be considered. If you have not received a response within 3 working days then you have not been successful on this occasion.

Gibson Search acting as an Employment Agency.