Product Support/Warranty Manager

The Company

Our client is a specialist engineering company. To help maintain their standards they are recruiting for a Product Support/Warranty Manager.

The Role

• Managing and directing a team of Service Engineer.
• Providing telephone support to customers on technical product queries.
• Processing sales orders for replacement product.
• Providing product support to internal staff.
• Liaising with the customer service team to resolve queries.
• Liaising with Engineering on product improvements, fault analysis, FMEA, etc.
• Providing analysis and trend data for product failure.
• Conducting ranging and scaling analyses of spare parts.
• Administering and processing all warranty claims through the warranty returns procedure.
• Processing customer orders of spare parts as part of the aftersales function.
• Inputting and maintaining internal databases, ensuring that all claims are processed in a timely manner.
• Organising field service staff schedules and processing engineering reports.

The Person

• Previous experience of working within a technical warranty/product support role in a manufacturing organisation.
• Previous managerial experience.
• Experience of providing statistical analysis.
• Organised with a keen eye for detail.
• Ability to work accurately under pressure.
• Committed to providing high levels of customer service.
• Excellent Microsoft Office skills.
• Demonstrated ability to deliver results to a high level of quality.
• Self-motivated with a proactive attitude.
• Strong communication (both written and verbal) and interpersonal skills.
• An excellent telephone manner.
• HND or degree qualified in a technical subject.

The Benefits

• You will be working for a well-established growing employer.
• An excellent salary, shift allowance included in the above salary.
• A company experiencing continued growth, expansion and investment.
• The company are fully compliant with the latest health and safety requirements for current safe working practices.