Production Print Engineer

To carry out service visits to reported calls throughout the companies’ customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.Respond to customer service requests for the repair of business equipment and Production PrintersCarry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare partsCarry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service managementWork with colleagues to help overcome new or unusual faultsInvoke the call escalation process in a timely mannerInform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completedCarry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction