Production Support Analyst (Hybrid)

Overview of Citi:

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Global Production Assurance (GPA) team has an exciting opportunity for a fresh talents who want to start their career in a global setting where you work hand in hand with your peers from different geographical regions. You will work in supporting best in class applications in cutting edge technologies. This group within GPA is responsible for the overall end-to-end support of all Compliance Technology applications such as AML, CitiKYC, Citi Screening, Surveillance, Legal & CSIS.  

The person in this role will responsible to make sure the applications are up and running healthy. Will work with business users to resolve the issues they are facing with the application they support, monitor scheduled jobs and address any failures, execute Continuity of Business tests, 
Responsibilities:

• The Applications Support Analyst is responsible having good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain and enhance existing applications and their operating environments
• Analyses existing system logic and recommends enhancements or fixes.
• Conducts fact finding and documents requirements
• Partners with appropriate development and Production Support areas.
• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area
• Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures
• Has limited but direct impact on the business through quality of activities provided; area of impact is limited to the job holder
• Exchanges ideas and information in a concise and logical manner
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• Basic level experience in an application support role (combination of education/experience).
• Basic knowledge or interest about application support procedures, concepts and of other technical areas.
• Participation in some process improvement projects
• Previous experience or interest in standardisation of procedures and practices.
• Analytical and troubleshooting skills
• Basic knowledge of Operating Systems
• Good interpersonal and communication skills, great teammate
• SQL (DML sentences - select , insert, update, delete) , DDL and other is recommended.
• Unix Skills(Basic knowledge to work in this environment)

What We Offer:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Visit our Global Benefits page to learn more.

Highlights to our core benefits include:

• Award winning pension
• On-site health services
• Private medical insurance packages to suit your personal circumstances
• Paid parental leave
• Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.

We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together. 

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting