Address
Form of work
Salary Early Careers Team - Professional Qualifications Programme Owner
Location: Flexible
Grade: Manager
Reporting to: Head of Professional Qualifications
The Early Careers Professional Qualifications (PQ) team is a team of fourteen people spread across the UK. We are responsible for managing and supporting our learners across the firm in the completion of their professional qualification. We form part of the Early Careers Team, alongside our HC First Five Years colleagues, and work closely with the L&D teams, business stakeholders and our training providers and professional bodies to support our graduates and school leavers on this journey.
Reporting to the Head of Professional Qualifications (PQ), the Professional Qualifications Programme Owner is responsible for ensuring that PQ training is delivered effectively and efficiently to our graduate and school leaver intake routes, and ensuring ongoing service delivery is maintained. They will work closely with our external training providers, other PQ Programme Owners, as well as key stakeholders from across Learning & Development and within the Lines of Service, to achieve this. They will closely support our PQ Implementation Officers to deliver a high standard of service to our people as they go through their PQ journey.
The role
The key responsibilities of the role are to
Liaise with subject matter experts across L&D, our training providers and the wider business on the design and delivery of specific PQ pathways
Provide qualification specific materials, training and support for key internal stakeholders e.g. recruitment and pre manager development team
Manage relationship with relevant Professional Institute/s, keeping up to date on regulatory issues, communicating and prompting action as necessary
Provide qualification specific training and information to internal stakeholders to facilitate their roles (e.g. career coaches, partners, HC)
Participate in syllabus reviews, co-ordinating input from technical teams and the PQ governance groups
Keep up to date with relevant technical developments and with service and innovation in delivery methods in the market place
Support more junior members of the team in promoting consistency and maintaining integrity in delivery our book of work
Be the escalation point for programme queries with resolution to be agreed with the Head of PQ where appropriate
Input and prepare papers for various governance groups on specific curriculum projects
Liaise closely with subject matter experts and the business, including business sponsors - as applicable
Support standardisation, simplification and automation of processes
Analyse strategic, operational and evaluation reporting and manage any associated activity and recommendations at programme level
Assist in the preparation of budgets and the monitoring of financial / budgeting activity across a number of programmes
Agree scope of work and final sign off with third party suppliers; overseeing relationships with third party suppliers ensuring service and quality is sustained to agreed Service Level Agreements
Have an awareness of Intellectual Property Rights (i.e. copyright), data protection and disability requirements applicable to their activities
Requirements
Highly energised and motivated to effect change and influence the firm's approach to people development.
Excellent project management & organisational skills, with the ability to manage and prioritise projects and work to deadlines
Passionate about supporting people development, including supporting the firms' priorities around the health and wellbeing of our Early Careers population
Goal orientated - maintain focus on agreed objectives and deliverables
Commercially orientated - keep commercial aspects continually in mind when taking actions or making decisions
Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider-team
Ability to build and maintain good relationships
Communicate confidently and effectively, at all levels, both in written and verbal form
Proven effective stakeholder management
Strong interest in quickly developing knowledge in latest learning and development methodologies, qualifications in the market and technologies
Innovative and creative in approaching new challenges
Proven ability to deliver attention to accuracy and detail
Strong data analytical skills - preferably strong excel skills, skills in (or willingness to learn) Alteryx and data visualisation tools such as Power BI
Positive, can do attitude, particularly when dealing with ambiguity
Effectively use of online collaboration tools eg GSuite
The following are desirable (but not required) for this role:
Hold an accounting qualification (ACA or equivalent)
Knowledge of professional body qualification structures and rules (ICAEW or similar)
Experience working in a relevant role
A day in the life of the PQ team
No day is the same, but a typical day in the team might include a catch up with one of our tuition providers on the progress of our learners on a particular course. We might follow up on those discussions by contacting a learner or their career coach for further information. We are often called upon to have difficult conversations where individuals are unwell or facing difficult personal circumstances. We consult with our colleagues across the wider firm when required to make sure that we provide the right level of support.
With so many learners on different pathways and programmes, exam results are released several times a month. Our team receives, sense checks, processes and distributes exam results to the key people in the business who need to know the outcome. We get involved in conversations on next steps where a student has not been successful in their exam.
Later that day we might have a team catch up. Our team is spread across the UK and we make full use of technology to connect as a team and share our experiences and thoughts on a regular basis. We can use technology to collaborate on documents and see one another on video which makes the distance between us much less significant. We also come together in peer groups on at least a weekly basis to support one another and share knowledge as well as regular face to face team days.
As the day comes to an end, we might have a discussion with a business unit regarding a potential new cohort of learners. Our business continues to evolve and we are committed to working to support those changing needs.
