Program Director- Clinical Software

Program Director- Clinical Software. Remote based permanent position with occasional client site travel. Salary up to £105K plus car allowance and company benefits

My client is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using their cloud-based solutions. Their mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep people and communities healthier and safer.
Role Summary
The Program Director- Clinical Software provides the interface between program ownership and delivery and acts as a focal point between the business and the program/project managers
The program Director Clinical Software is the senior client-facing representative, acting as a point of contact for the customer exec, primarily focussed upon delivering a successful program of works.
The Program Director- Clinical Software manages a portfolio of pathology and ICE implementation programs and projects and is accountable for their efficiency and effectiveness through program / project management process and tool improvements.
Key Duties:
Portfolio Management

• Work with the other Program Directors to standardise and continually improve on the core principles of project delivery based upon a Prince 2 methodology
• Develop program / project management process and tools to achieve target improvements aligned to objectives from the Professional Services Director
• Help develop better supply chain and partner operational management processes
• Facilitate quality activities of the program, project, and Professional Services teams Program planning, monitoring and oversight of all allocated projects
• Monitor and manage the project portfolio and engage customer Senior Responsible Owners (SROs) within major client programs
• Qualify hand over from the sales team to commence program / project initiation
• Coordinate delivery of software developments delivered by the product team as necessary to deliver key programs of work and influence pathology product strategy working in concert with the product management function
• Support the PM/SPM to ensure contract acceptance, sign off by the customer and appropriate project closure.
• Monitors risks, issues and dependencies across programs of work with relevant support provided to PMs as required.
• Support and advocate project and program governance mechanisms.

Financial

• Work with the other Program Directors, PMO Manager & Professional Services Director to standardise on the core principles of financial reporting
• Responsible for the ongoing financial performance and management of their portfolio
• Tracks and reports financial status of projects to input into the UK P&L and program profitability

Line Management

• Effectively coaches and mentors the team. Sets clear objectives and goals, provides actionable feedback, and trains the team to reach its fullest potential.
• Motivate the team to consistently deliver on time, within budget and to a high standard.

Key Skills, Abilities And Experience

• Ideally experienced in MS Project and Prince 2
• Leadership skills to manage project managers, consultants, and a portfolio of projects, ideally from the vendor side and delivering into the NHS
• Proven experience of coaching and mentoring a team and developing them to their full potential
• Customer service skills and senior stakeholder engagement / management (up to Cxx) level
• Ability to prioritise and work on multiple programs and projects
• Ability to create and deliver executive-level summary reports and presentations
• Verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels.
• Demonstrable ability to influence and effect business change
• Demonstrable track record of building and coaching teams of between 5-20 FTE
• Strong consulting and advisory skills
• Bachelor’s degree or equivalent experience
• Demonstrable experience as program / project manager or program consultant preferably in the UK Health sector.
• Moderate experience within an IT or software provider organisation
• Proven experience involved in execution of clinical change programs and clinical systems implementations
   

This role is a permanent (not contract) position. Home based with infrequent travel for customer meetings or company events.