Programme Exit Oversight Team Lead

Our client, a major retail bank, are looking to grow the financial crime contingent within their business with the addition of a Programme Exit Oversight Team Lead.

The role would require the right candidate to support the Head of Blocking and Exits Manager and undertake specific Exit related tasks to ensure client exits are processed efficiently. Knowledge of current financial crime regulatory rules and awareness of the regulatory environment and strong stakeholder management skills are essential.

Tell me more:

Rate: DOE

Location: Work from home (UK based)

Work Pattern: Standard Business Hours

Start Dates: ASAP

Contract:End June 2024 with likely extension

Your day-to-day activities

• Act as a delegate in the absence if the Head of Blocking and Exits Manager
• Work closely with Head of Blocking and Exits Manager and deal with ad hoc queries in a timely and efficient manner
• Manage the Oversight Exit team
• Manage the Exit Inbox and reply to queries in a timely manner
• Support bank’s requirements gathering exercise regarding the Exit process.
• Main liaison with External supplier for all Exit related matters
• Main escalation point for Business for all Exit related matters
• Review External supplier Outputs and Exit type to ensure correct Exit type has been selected
• Communicating upcoming exit cases to the Remediation Exits team?
• Ensuring cases in Exit channels are removed from the External Supplier customer portal
• Ensuring case statuses are correctly updated and maintained in the External Supplier workflow tool??.
• Reconciling External Supplier Exit MI against the bank’s BAU Exit team MI and monitoring Exit SLA's
• Escalate systemic issues for discussion/resolution in a timely manner
• Interface with internal, external and operational teams to ensure delivery of requirements.
• Find creative and practical solutions to a variety of issues and requirements by working alongside team members and the wider Programme team.
• Work collaboratively with key internal and external stakeholders.

Skills & Experience required:

• Previous experience within Financial Services within an analytic capacity.
• Knowledge of current financial crime regulatory rules and awareness of the regulatory environment in which the bank operates, the drivers of change and their potential impact on the business.
• Strong stakeholder management skills
• Confident communicator at all levels.
• Practical experience generating process documentation.
• Experience working in fast-paced and demanding environments with a strong eye for detail
• Proven ability to apply process improvement methodology.
• Ability to maintain confidentiality and manage multiple tasks.
• Ability to work independently as part of a team and to tight deadlines
• Excellent interpersonal, verbal and written communication skills
• Good Planning and organisational skills
• Ability to work towards stringent deadlines and prioritise workload
• Strong analytical and problem-solving skills
• Strong organizational and time management skills