Address
Form of work
Salary*Interviews will be held as soon as a great candidate applies*
We’re looking for a Care Operations Manager to join our growing care team at Crossroads Care Surrey. This is ideal for someone who currently works or aspires to a role in Senior Operations Management!
What will I be responsible for?
You will report into and be required to meet with the Head of Care Operations & Registered Manager on a regular basis to communicate oversight of our operations and ensure they have effective governance to fully evidence compliance and positive outcomes in the event of a CQC inspection, alongside your input during the inspection process.
You will oversee the operational day-to-day management of our professional care support services, ensuring care hour targets are met and ensuring Crossroads Care Surrey’s continued compliance with relevant legislation. You will ensure the provision of a high-quality service, enabling individual needs and organisational priorities to be met in accordance with available resources.
Could this be the ideal role for me?
To be considered for this role, you will require the following skills and competencies:
• Minimum NVQ 5 in Leadership/Management in Health & Social Care OR transferrable qualification in a similar discipline, e.g., Higher Education Certificate/BTEC (Care Management, Business Management etc).
• Previous organisational leadership and line management experience.
• Excellent verbal and written communication skills.
• High level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software.
• Experience of designing and writing reports to ensure information is shared in a timely manner.
• Experience of participating in or leading formal processes, e.g., disciplinary or absence management processes.
• Robust knowledge of safeguarding protocols and experience of handling safeguarding concerns.
• Experience of writing and auditing risk assessments and care plans.
• Previous experience regarding Learning Disabilities, Autism and Dementia strategies.
• Previous management experience in a multi-disciplinary team.
• Ability to develop excellent working relationships with team members, carers and people with care and support needs, while maintaining appropriate personal boundaries.
• Adherence to policies, procedures, and national, regional, and local guidance.
• Ability to demonstrate dignity and respect for adults and children with care and support needs.
• Understanding of the importance of confidentiality.
• Thorough understanding of the needs of (unpaid) carers.
Other:
• Full UK drivers’ licence with use of a roadworthy car with business insurance
• Willingness to travel throughout Surrey when required.
Please note, all candidates must provide proof of Right to Work in the UK. We cannot offer sponsorship to overseas applications.
We are an equal opportunities employer, committed to safeguarding and the welfare of our clients. We expect all staff and volunteers to share this commitment.
