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Form of work
SalaryThe opportunity
The Programme Support Officer will provide a range of high-level administrative support to the Learning and Teaching function in both Schools particularly within Curriculum and Timetable management. The post holder will work closely with the Curriculum and Timetable Manager and is expected to provide professional and confidential administrative support to the Deputy Deans, Associate Deans Student Experience and Academic Coordinators in CSSHS and CSESP. The post holder will be competent in the use of IT systems and have a high level of understanding of the Higher Education Regulations and Processes.
- Develop and support the operational systems that underpin academic programmes and processes in the Schools. Consult with Programme Support Manager, Schools Resources and Operations Manager and academic staff as appropriate.
- Work with the Curriculum and Timetabling Manager to develop the operational processes of the timetable systems within the School.
- Liaise with the Schools and the Timetable Unit to deliver good student timetables.
- Manage responses to complex and specialist enquiries, correspondence and other internal and external communication in a professional manner.
- Lead on Quality Assurance and Curriculum support processes including validations and reviews, modifications, module evaluation, and External Examiner information. Liaise with Quality and Standards and MIS Units.
- Work with the programmes team and develop good practice processes to provide effective and efficient support for the programmes within the Schools.
- Using the Business Objects reporting system, design and update technical system reports with data that may be relevant for strategic development of the School.
- Assist the Curriculum and Timetabling Manager with information related to module selection / changes using a variety of software such as Qualtrics and Business Objects.
What we are looking for
- Degree or equivalent qualification
- Proven knowledge and understanding of administrative processes and procedures in an educational environment or at a professional level.
- Highly competent in the use of excel to produce reports and interrogate spreadsheets using appropriate functions including formulae and pivot tables.
- Effective planning and organisational skills with the ability to lead and prioritise work within competing deadlines
- Able to anticipate workload demand in self and others and implement operational changes accordingly
- Have initiative and creativity in order to assess options and implement resolutions to problems
- Accuracy and attention to detail
- Relevant experience in an educational or similar environment
- Experience of managing data and maintaining effective and efficient records
- Experience of supervising a team or individuals
Why join Cardiff Metropolitan University?
In 2020, the University was named The Sunday Times ‘Welsh University of the Year 2021’; in 2021 it became the Times Higher Education ‘UK and Ireland University of the Year 2022’; and in 2022 it was ranked the top university in the UK in the People and Planet Green League.
The education, social policy sport and health admin team supports two academic schools on two campuses. We are a busy, vibrant and proactive team that provides a first-class staff service to our staff and students. This post is within the programmes team. We pride ourselves on our ability to support team members to develop and learn within the role and make a positive contribution to the university.
In addition, the University offers highly competitive terms and conditions including:
- Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days (pro rata if part time).
- Membership of the Local Government Pension Scheme with generous contributions.
- Flexible and remote working opportunities.
- Excellent family friendly policies.
- Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage.
- Access to all library facilities.
- Free family access to our independent specialist wellbeing support provider, Health Assured.
If you would like to talk with us about this opportunity please contact Yvonne Perkins at yperkins@cardiffmet.ac.uk.
Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.
The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.
Further information
Please visit our staff recruitment website for information about working for us, our culture, benefits, work-life balance and our career progression and development opportunities.
