Project Manager - Customer Retention Consultant

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Retention Consultant. As a Retention Consultant, you will be responsible for providing exceptional service to our customers and assisting them retention of After sales customers

Focusing on helping dealership with their retention of existing customers in the North East and North Midlands - mainly home based but will require travel into your areas dealership 3 to 4 visits a week

Duties:

- Provide accurate information about the sites figures on retention
- Analyse customer needs and recommend appropriate solutions through strategy
- Enter customer data and update customer accounts accurately in the system
- Communicate effectively with customers to ensure their needs are met
- Maintain a high level of product knowledge to effectively assist customers
- Follow company policies and procedures to ensure consistent service delivery
- Collaborate with each site to achieve department goals

Requirements:
- Excellent communication skills, both written and verbal
- Strong phone etiquette and active listening skills
- Ability to analyse customer needs and provide appropriate solutions
- Proficient in data entry and computer systems

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, requirements, or working conditions associated with the role.

Job Types: Full-time, Permanent

Pay: £30,848.57-£46,152.64 per year

Benefits:

• Company car
• Company events
• Company pension
• Employee discount
• On-site parking
• Referral programme
• Work from home

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme

Experience:

• Consultant: 5 years (required)
• project management: 3 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person