Project Manager

Can you demonstrate exceptional project management skills?
Do you have experience in using quantitative and qualitative research methods?
Our boutique engagement consultancy is looking for a Graduate Project Manager / Account Manager to join a team of data scientists, researchers, organisational consultants, leadership coaches and trusted advisors
About Our Client
Our Client is a specialist engagement consultancy. They aim to help companies improve their performance through their people. They build engagement strategies that support an organisational culture in which everybody plays their part. Using smart research and analytics to guide decision-making and measure ROI. Also, aligning processes and technology to meet their clients’ wider goals.
They are a small company and works with a range of Partners and Associates in the delivery of high-impact engagement programmes across a range of client organisations. The London-based team is made up of experts in research and analytics, strategic consulting, human resources, and communications
What the right person will bring
Ideally, you will have had exposure to a client-facing role and have some knowledge of a range of insight techniques to help solve your clients’ problems. But we always make a point of searching out the skills you can’t teach above those that you can. As far as we’re concerned, a client-centric mindset and the desire to prove yourself as a real team player far outweigh years of experience in this role.
What the role looks like
We’re looking for someone who can demonstrate project management skills, experience in using quantitative and qualitative research methods to deliver value-add insight and the ability to build strong and trusting relationships with clients. You will be responsible for the smooth running of multiple client accounts so an ability to spin a number of plates at any one time is a must.
As a boutique consultancy, we pride ourselves on being agile and responsive. We want our clients to know they are special and that we can adapt and tailor our solutions to their needs. This can only be achieved by a team that works closely together across every aspect of the client solution. There is only one team here and we work as one, tirelessly in the pursuit of client success.
As the Project Manager / Client Account Manager, you will be responsible for day-to-day project management on all your accounts, working with your colleagues to ensure all deliverables are on track and of the highest standard. You will be the first port of call for your clients (on a daily basis), provide them with key insights and support them in driving positive improvements across their business.
In return, the opportunities you’ll get will be unbounded. We are a very flat organisation which means that the opportunity to develop and experience new things will be reflective of your attitude and appetite, not level or seniority.
In terms of career development, you are in the driving seat. We don’t expect anyone on our team to jump through numerous hoops before they get to try new things so you’ll be progressing your career from day one.
This is an exciting, dynamic and fast-paced environment to work in. As a firm, we expect everyone to get stuck in and are looking for someone who is excited by the opportunity this presents
Key areas of responsibility Include:
Research design and execution:

• Support the undertaking of qualitative research exercises through facilitation and capturing of content
• Support in the planning and administration of bespoke and third-party diagnostic tools and assessments used in our individual leadership and leadership team development programmes

Reporting:

• Support in the build and production of online and offline reporting solutions for clients, including strategic presentations, summary dashboards, online data reports, response rate tools
• Proof reports and presentations

Project Management

• Co-ordinate research projects as part of a team
• Compile timelines, monitor project progress and suggest appropriate actions when scheduling issues arise
• Prepare and deliver project briefings with team members
• Effectively communicate project progress, risks and updates to client project teams

Innovation & Marketing

• Learn about, and share, relevant innovations within technology, industry and client organisations and undertake relevant competitor analysis
• Support in the development of our innovations (products, approaches and methodologies) including QA, client and market testing
• Development of marketing material and thought leadership (including case studies, online and social media content, white papers and PoVs)
• Contribute to the ongoing development of our systems and processes to support our commitment to constant improvement and innovation

Business Development

• Consistently support and take ownership of the delivery of outstanding customer service to ensure client retention and growth
• Identification of existing client growth opportunities and risks
• Background desk research on existing and new / potential clients (e.g. compiling business profile summaries, information for proposals)
• Contribution to new business pitches, proposals and project design

Skills & Experience

• Excellent administrative and project management skills
• A keen eye for detail, demonstrable commitment to quality and accuracy
• Strong numerical skills and understanding of the basic techniques that can be used to explore the causal relationships that exist within a set of research findings
• Confidence (and ideally experience) of working with large and complex datasets
• Familiarity with evolving technology and media channels used to communicate, connect and collect feedback from various audiences
• Advanced IT skills, particularly Excel, PowerPoint,
• Sound ability to work under pressure and prioritise workload
• Excellent verbal and written communication skills
• Confidence to use your initiative and enjoy working in a team