Project Manager - Supporting People

Location: Caerphilly Borough - with travel across the region as required.

Hours: 32-37 hours negotiable

Salary: £26,262 - £32,500 per annum (pro rata)

Contract: March 2027

Responsible to: Operations Manager

Responsible for: All Home-Start Cymru staff within designated region for the delivery of the Supporting People contract

Home-Start Cymru

Children need happy, healthy homes in order to thrive. Being a parent of young children is challenging at the best of times. Families face more pressures than ever, with many parents finding the practical and emotional demands overwhelming. That is when Home-Start Cymru can help. A carefully selected volunteer visits regularly to offer emotional and practical support.

Home-Start Cymru works with families with young children through a volunteer-led, home-visiting model of support. We combine the strengths of our network of community-based volunteers across Wales with our professional expertise in the early years. We are there for parents when they need us most, because childhood cannot wait.

Our vision is that every family in Wales has the opportunities and support they need to give their children the best start in life. We aim to achieve this through our delivery, supporting parents - reaching out early, providing volunteer support that empowers them and enables children to thrive. Our team of Wales-wide volunteers provide support for in the region of 800 families and 2000 children each year.

Our volunteers are drawn from the communities in which they support, and the work we do not only helps parents and children, but makes a vital difference to strengthening communities.

Purpose of the Role

As a Project Manager you will work closely with the Operations Manager to lead, supervise and motivate a team of local staff to deliver family support outcomes in your area. You will ensure high standards of professional practice in ensuring the delivery of the service in line with the ethos of Home-Start Cymru.

This requires an excellent understanding of the issues facing families in your area and how our support can help. It is also essential to fully understand HSC’s vision, values and standards, to ensure front line operational delivery is aligned to strategic aims and expectations.

Key Responsibilities

Understand and embody HSCs Vision, Core Values and Standards

• Have an excellent working knowledge of HSC’s Strategy, Vision, Policies and Procedures and manage the local team to operate in line with them at all times.
• To ensure the effective day to day management of the local staff team is in accordance with the Home-Start Memorandum & Articles of Association, the Home-Start Standards & Methods of Practice, the Home-Start Agreement and Quality Assurance Standards.

Service Delivery and Development

• Overall development, mentoring and supervision of local team
• Liaise with key personnel in the Supporting People team for CCBC
• Ensure consistent practice in line with CCBC Supporting People objectives
• Carry a caseload of families who will be directly supported with housing related and financial support.
• Ensure local projects deliver against expected outcomes on existing contracts, contributing to maintaining strong local funder relationships
• Ensure delivery of local services take place in line with Home-Start Cymru systems and processes, including: referrals, assessment of need, reviews, data collection, supervision, recording information, and safeguarding.
• Ensure relevant data is collected and service outcomes are recorded and evidenced in support of funder and organisational reporting.
• Attend and contribute to meetings, keeping the team informed and aware of relevant issues.
• Support the Operations Manager with the monitoring and quality assurance of local delivery ensuring consistency of practice
• Support financial sustainability by utilising project funds appropriately throughout.
• Contribute to creative and innovative service development that is responsive to service gaps and changing needs within the local community
• Work with the communications team and policy officer to - provide local content, including case studies, that raises awareness and promotes our local services to local audiences, engage local staff, families and volunteers in research activity.

People management

• Support with staff induction and ongoing personal administration.
• Manage local staff performance in line with the performance management system, including: setting of performance objectives, completing annual appraisals, identifying training needs and setting targets for continuous positive development, conduct regular supervisions in line with policy and training, proactively address issues of underperformance in a timely, robust and constructive manner, in consultation with the Operations Manager complete timely probation reviews, ensuring quality and consistency, coach and develop staff to continuously develop skills and capabilities.
• Delegate tasks to staff members and monitor through to completion, ensuring clear accountability for actions.
• Hold regular team meetings and provide forums for staff to raise issues and collaborate on finding creative and supportive solutions
• Support the Senior Leadership Team in communicating important information and giving guidance and direction
• Inspire, motivate, and positively influence all supervisees to achieve their best and fulfil the expectations of HSC.
• Deliver a proactive approach to Equality, Diversity and Inclusion (EDI) ensuring an accessible and inclusive work environment.
• Take reasonable steps to ensure the health and safety of yourself and other persons at work
• Support volunteer recruitment, development, training, and supervision procedures where required.