AddressExponential-e
Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.
We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.
Job Description
Overall purpose of the job:
To take ownership of customer facing programmes and projects within the company and to deliver them within a controlled environment whilst meeting mutual customer and Exponential-e pre-defined objectives using recognised processes and methodologies.
Key responsibilities for this job:
- Keeping all Stakeholders up to date with developments on all Programmes using various recognised Project Documents.
- Produce, update and distribute Executive Summaries to all stakeholders for all Internal Projects and all External Customer facing Projects over £200k FYR.
- Coordinating all Programme and Project Teams to realise set deadlines and milestones.
- Ensuring the Programme is at all times on track to fall within agreed tolerances. Notification to the Project Board of any forecasted delivery outside of these parameters and corrective measures to be applied.
- Coordinating and chairing all Programme Meetings.
- Attending Programme/Project Bid and scoping meetings.
- Presenting Exponential-e Programme and Project Management Approach to customers, providers and colleagues.
- Report on and track revenue forecasts and Professional Services resource internally within the Business.
- Ensure all Products and Services are handed over efficiently and to agreed timescales to allow a smooth "book to bill" process. Completing Proposals, at times within short notice.
- Responsibility for the internal system being correctly captured and labelled.
- Updating internal generic Project Documents.
- Managing escalations with all necessary parties and conveying progress to the customer as necessary.
Knowledge and experience required:
- Prior Programme and/or Project Management experience.
- Experience working within a service provider environment delivering Networking/WAN/LAN/Voice/Cloud based solutions to customers.
- Excellent customer service skills.
- A methodical and structured approach with the ability to manage and prioritise multiple tasks at any one time.
- Responsible and willing to take ownership of essential tasks.
- Well organised and self-motivated team player.
- Strong leadership abilities.
- Effective communication skills.
- Ability to work within a pressurised and results driven environment.
- Ability to "think outside of the box" as necessary.
Desirable knowledge and experience:
- Experience working for an managed service or telecommunications provider.
- Experience delivering WAN & Voice based customer solutions.
- Prince2 Practitioner.
- Agile Project Management (AgilePM) certification.
- Working knowledge of Project document suites including Microsoft Project.
Our People
Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.
Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.
Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.
