Property Administrator

About AwazeWe're home to some of the world's most trusted travel brands, including cottages, Hoseasons, and Novasol. Together, these brands make us the largest managed vacation rental business in the world. We're proud to have over 100,000 properties in our portfolio, in 25 countries across Europe, giving our guests the choice of a fantastic range of properties and taking over 1.5 million bookings each year.

What you'll be doingReporting to the Regional Operations Manager, we have an exciting new opportunity for an Administrator to join our team. You'll be responsible for delivering quality administrative support in all aspects required in servicing the properties under management with a specific focus on the cleaning and maintenance of the properties. You will contribute to the delivery of property recruitment, property management service, property retention and onboarding of all properties in our managed services.

Key Responsibilities

We know it sounds a clich??, but this is a role where no two days are the same.Some of your key responsibilities will include:

• Assist with the sales of the 'Property Management Service' function to new and existing owners
• Ensure owner queries are resolved efficiently and effectively in excess of expectations
• Assist in all 'Property Management Service' duties which include cleaning, maintenance and Health & Safety.
• Provide an efficient service to existing and new customers. Ensure customer satisfaction is met when dealing with complaints and resolutions.
• Ensure that the brands are promoted and portrayed professionally within the local community
• Assist with the administration of the Property Management Service function within the office as required
• Provide support at local promotional events such as County Shows, Owner functions & PR activities
• Provide support when and where required to the local recruitment team
• Provide support as and where required to other Regional offices & Head office

Equally as important as all the technical "stuff", we're looking for someone who is hungry to learn, irrespective of their seniority. We don't believe in standing still (we work in travel, after all), but instead think that everyone should be learning, all the time. Whether it's a new piece of software, an industry event or a mentoring opportunity, we will support you to grow your skillset.

If you're excited by working in a fast-paced environment, are obsessed by all things customer and want to join us on our journey, we'd love to chat.

What else do you need to know?

This role is based full-time in our St Mawes office, in Cornwall.

We also have a part-time (30 hours) opportunity available - check our website for more details!

We believe in equal opportunities and aim to create a team that is representative of our society, knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.