Property Key Account Manager

Recruit 2 You is excited to announce our collaboration with a highly regarded client located in Derby as we actively seek a dynamic Key Account Manager to join their team.

Our client specialises in providing digital services and technology to the property industry and is a leading revenue- generating partner for property professionals.

Your responsibilities as the new Key Account Manager:

• Build strong relationships with Key Accounts through effective onboarding and training initiatives.
• Develop customised marketing strategies to maximise Return on Investment (ROI) for our client.
• Exceed retention objectives by consistently delivering value to Key Accounts.
• Collaborate with the Key Accounts team to ensure cohesive efforts and outcomes.
• Take ownership and accountability for the success of the largest customer within the Key Accounts portfolio.
• Collaborate with relevant teams to create educational material to help drive product adoption and improve our client s overall Net Promoter Score (NPS).
• Help problem solve larger and more complex issues liaising with support and development whilst communicating with the customer.
• Act as an escalation liaison between the customer, Support Team, and Product Teams to help resolve technical issues blocking product adoption or usage.
• Manage the onboarding process for new accounts by both telephone and site visits throughout the UK.
• Customer liaison and inputting information into the CRM database to track record of all correspondence and account changes.
• Assist in dealing with queries and technical calls, logging tickets, and overseeing them through to completion.
• Building strong customer relationships with users and stakeholders.

Your skills and requirements as the new Key Account Manager:

• Project/Account management / client services / training experience.
• Experience of the property industry
• Strong interpersonal and communication skills.
• Excellent presentation skills.
• A full UK driving licence.
• Good Microsoft Office and ideally CRM knowledge.
• A can-do attitude and will be highly self-motivated.
• The ability to see tasks through to completion.
• Good customer relationship building skills.
• Great organisational and multi-tasking skills.
• The ability to identify upselling opportunities of new features.
• Marketing experience would be desired.

About the role:

Mon- Fri (Full time, Permanent)

9:00am 17:30pm

Salary range: GBP30,000 - GBP35,000, with the potential for additional commission, bringing total earnings to GBP40,000-GBP50,000.

Benefits include:

• Opt in Health care coverage.
• Hybrid working will be available after the probation period is passed.
• 25 days annual leave plus 8 days bank holiday (3 days taken over the Christmas period)
• X4 the salary in the event of death while in service.

We invite suitably experienced candidates to apply by following the appropriate links or by contacting Recruit 2 You directly who are acting as an employment agency for this hire.

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