Property Maintenance Administrator

We are currently looking for a Maintenance Co-ordinator to join our team at our Greenco Property Group is Salford M7.

The role is an integral part of the business and the successful candidate will ensure the smooth running of the helpdesk to ensure key items such as reactive maintenance administration is managed, delivered and relevant compliance is in place.

Line managed by the maintenance director, the person works with Contracts Manager, the Procurement team, Site Operatives and Apprentices, in addition to clients.

Key Responsibilities:

• Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally AND positively, ensuring their queries are answered and resolved within the agreed timescales
• Log all works and costs accurately onto the system
• To manage the helpdesk and reactive maintenance works process
• To ensure that administration is completed and clients/client portals are updated in a timely manner
• Communicate with the maintenance site team regarding allocation of work
• Use appropriate software to ensure that orders are logged in a timely and accurate manner
• Maintain an organised system of digital and paper records to include liaison with the accounts department, when required
• Verbal and written liaison with clients and operatives in order to resolve all jobs raised
• Responsible for administering all contract documents and ensuring that all contracts are appropriately executed and correctly filed
• Administering the CRM to include adding enquiries and exporting relevant data for sales meetings
• Ensuring the maintenance order book is up-to-date and correctly maintained
• Administer the 'Jobs Board' to ensure it reflects the current position at all times

What we are looking for:

• Excellent communication skills, both verbal and written
• Excellent software skills specifically Microsoft Office packages
• Discretion and understanding of confidential issues
• Strong personal time management ability
• Ability to work on own initiative as well as part of a team
• Exceptional attention to detail
• Reliability
• Flexibility
• People-focussed
• Good problem-solving abilities
• Assertiveness
• Confidence

Skills & experience required

The successful candidate will be highly organised, familiar with co-ordinating multiple tasks simultaneously and thrive on working to deadlines. Good communication, proficient with IT and high attention to detail, are skills you will possess, in addition to being self-motivated, customer focussed, target driven, positive and a team player.

In return for your skills, my client are offering a competitive basic salary from £18 + commission 28 day holidays. Your working hours will be Monday to Thursday 9.00am to 6.00pm and Friday 9 till 2pm.

If you are interested in the Maintenance Coordinator role and would like to apply, please contact Greenco by sending your application via the link below

Job Types: Full-time, Permanent, Apprenticeship

Pay: £22,500.00-£25,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus

Ability to commute/relocate:

• Salford: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Maintenance: 1 year (preferred)

Work Location: In person