Property Manager

Our client is looking to appoint a Property Manager, located in Inverness on a full time, permanent basis.
Purpose
This position has responsibility for managing a portfolio of customers, delivering a best-in-class customer service delivery model, whilst adhering to the customer excellence charter.
Duties & Responsibilities:
Customer experience & engagement;
Responsible for the delivery of the customer excellence charter.
Building and maintaining relationships with both customers and contractors.
Responsible for creating and distributing regular customer communications.
Conduct regular owners’ meetings, in both individual and group settings.
Plan, attend and manage evening AGM’s for portfolio sites.
Portfolio management;
Responsible for instructing and monitoring both reactive and proactive repairs.
Manage and co-ordinate customer insurance claims process.
Conduct regular property visits.
Record keeping;
Ensuring customer records are kept accurately and up to date.
KPI’s;
Customer satisfaction (complaints % and survey/interviews).
Customer response times (% delivery vs target).
Person Specification:
Previous experience in a customer service-based role.
Strong communicator.
Ability to work well as part of a team.
Proficient using Office 365.
Ability to work to targets.
Works well under pressure.
Previous experience using a CRM based system is preferable, but not essential.
Castle View Personnel (Inverness) Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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