Property Service Hub Manager

The Asset Management and Performance Team is focussed on improving the operation of the Council’s property assets by leading on new projects to enhance the operation of our premises, maintain policy as well as property information and facilitate collaboration with both internal and external stakeholders.

Our team sits at the forefront of many interactions and offers a window into the Property Team to start new projects, reactive maintenance and deliver information. We specialise in recording and delivering responses for internal client requests, elected member and general public enquiries as well as freedom of information requests. The team helps deliver reactive maintenance services for much of the Council’s property portfolio. We have specialist teams looking to generate both financial and carbon savings by improving the energy efficiency of our estate.

The whole team sits at the front of the council’s key strategic insight, both into the past and likely future performance. We pursue opportunities to maintain and improve the council’s premise portfolio for new requirements and its ever-evolving function.

This role is within the Property Service Hub. The Property Service Hub Manager will deliver a high level of customer service and aim to achieve high levels of customer satisfaction, managing the team which delivers the Service Hub functions within East Sussex County Council (ESCC).

The successful candidate will be responsible for the Property Service Hub Team who have the accountability for the accurate recording and allocation of jobs relating both to reactive maintenance and general property enquiries. You will need a detailed understanding of the property portfolio and how different jobs and sites must be prioritised depending on the nature of the enquiry.

The role looks for an individual to be part of an active customer service / Property Service Hub Team, who record and direct internal and external customer’s queries and issues regarding a wide range of Property Services. The role has strong links to internal and external personnel who carry out an extensive variety of Property Services. The main purpose of the role is to accurately record and allocate varied work requests to a team or contractor who can carry out the service, and keep the customer updated as to the progress of the matter. Fully understand, deliver, and promote the strategic aims of the Council’s Equality and Diversity objectives. Create a fully inclusive and preventative workplace and approach to service delivery.

Please review the job description for the key tasks associated with this position.

To apply for this role, click the apply now button and upload your CV and cover letter before 14 February 2024.

Interviews will take place via Microsoft Teams unless you request an in-person interview. Interviews will be taking place on the 19-21 February. If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.

The Property Service Hub is dynamic environment and they are a busy team who support the reactive maintenance interactions for the Council's premises. They are the main window into property to help direct enquiries and facilitate urgent repairs to maintain a wide array of properties. They are the trusted interface who link services with contractors. 

The role is mainly phone and computer based, therefore flexible working arrangement of home working is part of this job.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

For an informal discussion about this opportunity contact Peter Smith, Head of Asset Management & Performance at peter.smith@eastsussex.gov.uk to request a MS teams call or phone call.

It’s a really nice and supportive atmosphere here. Everyone is friendly, very approachable, very supportive of each other, and everyone wants everyone else to do well. Heather, Specialist Contract Manager

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