Property Services Manager

35 Hours per week- Full Time Permanent Contract

What are we looking for?

As a result of the recent Property Services review, we are looking for a Property Services Manager to join the team and lead NorthStar’s Repairs and Voids services.

We are looking for someone with experience of leading and managing people. You will also need a good working knowledge of delivering high quality, customer focussed maintenance and building services, but that does not necessarily need to be within a social housing setting.

You will need experience of managing competing priorities, and highly developed contract management skills. You are expected to hold people to account and deliver improved performance and services, value for money and high levels of customer satisfaction.

Reporting to, and supported by the Head of Property and Compliance, you will lead expand your knowledge and experience. No two days are the same so we would love to hear from people who are forward thinking and energetic.

As an organisation that holds IIP Platinum it is also essential that you are able to motivate and develop teams, individuals and yourself.

We have recently developed new ways of working to enable maximum flexibility in terms of where you work from. We have offices in Teesside and Barnard Castle which you could also use as an office base.

We will invest in you and support you to grow and learn. You will also get great opportunities to influence and drive change and contribute to the overall running of the business.

Equality, Diversity, and Inclusion-Different Together

At North Star, Equality, Diversity, and Inclusion are part of our DNA. Together, we continue to build a culture that encourages, supports, and celebrates difference. It fuels our innovation and connects us even closer to customers and communities.

We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience. We are committed to tackling issues of under representation in our staff team. As such we will guarantee an interview to any candidate who, has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role.

We can provide all recruitment material in any format, this includes accepting written applications, as well as online. We will also make any reasonable adjustments necessary to help candidates participate in our recruitment processes.

Closing Date for Applications is Wednesday 31 January 2024

Assessments are likely to take place on Thursday 15 February 2024

INDMED

North Star operates across the North East and North Yorkshire. We build and manage 4,000 units of high-quality, affordable housing including specialist supported housing. We are committed to creating homes and building futures as well as investing in people at every level.

Polaris also called the “North Star” is a constant in the sky. It’s more than just a single star; it’s a natural beacon that’s been used to navigate for centuries. It provides direction to those who are lost and without any other form of conventional navigation. Stars shine, and we look to them for guidance and inspiration. Our Organisation is full of North Star’s’. Bright people who sparkle, achieving great things, and rising stars who shatter expectations, raise the bar, and are great to be around.

What is good about working at North Star?

We are award winning, growing, and thriving as a business. We were the first Housing Association in England to be awarded The Investors in People Platinum standard, which we hold until 2023.

In 2021 we were named UK Employer of the year in The Housing Heroes and Investors in People Platinum awards

We are proud of what we have achieved, as its hard work. We do it because it makes North Star strong and ensures that we can do the very best for and with our customers.

Dependent on your role, you can work from any office, your home, or another location. However, for two days a week you will locate yourself at your place of work. This helps us to maintain our relational culture.

We only employ exceptional people and invest significantly in the development of everyone. People are at the centre of the business, supported by a culture of relational leadership where everyone has a strong voice and influence.

Endeavour House, St Marks Court, Thornaby
Stockton-on-Tees, TS17 6QN

Contact: 03000 11 00 11