Property Services Scheduler

Principle outputs & responsibilities · Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner
· Work as part of a high performing team and ensure your actions are supportive of the team being successful
· Answers phones, emails, CRM cases and schedules and confirms appointments, and inputs data into the system
· Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs
· Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress).
· Phoning residents to ensure access is gained for works
· Work with emergency appointments and resolve scheduling conflicts
· Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor' review and contractor payment
· Escalate any operatives/ contractors' issues to the relevant surveyor/ Head of Service
· Ensuring you have the "first time fix" approach
· Assisting operatives/ supervisors / surveyors
· Assisting in the investigation of complaints (informal and formal) and expressions of dissatisfaction with the service
· Maintaining the team inbox and the CRM cases and answering queries.
· Updating the system with relevant information and create reports for analysis
· Other administrative duties to support Property Services and liaising with other departments where necessary.
· Any other reasonable duties to support service delivery