Property / TPA Claims Handler (Stoke-on-Trent / Hybrid)

Our client is looking to recruit a Property Claims Handler within their Property/TPA Division. The role involves providing first class customer service to customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met.

• Owning a caseload of insurance claims across a multi-client team
• Managing all aspects of the claim from start to finish
• Being available to field calls from customers, clients and suppliers.
• Being responsible for the pivotal part of the customer journey in regard to their insurance claim
• Engaging with clients, customers, and suppliers via an omni channel approach which includes email, phone, and our bespoke messaging service
• As a senior position you will be self-motivated with the ability to effectively prioritise your workload whilst being expected to work with a very high level of autonomy.
• The role will require you to take on leadership level responsibilities such as managing a region of surveyors or requiring you to triage the insurance claim and appointing suppliers you believe will provide the right outcome for the customer whilst controlling cost for the insurer.

Qualifications & Experience:

• Previous customer service experience and experience with preventing and resolving complaints
• Previous Insurance industry experience (Household)
• Buildings Insurance for Claims Handlers, Technical Modules or other qualification or on job based technical
• Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)
• Good communication skills (both written and oral)
• Good organisation skills

Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims; (phone number removed) / (url removed) / Job Ref: (phone number removed). CD-12. For all other vacancies, take a look at our website - (url removed)