Proposition, Design and Delivery Co-Ordinator

Join us as a Proposition, Design and Delivery Co-Ordinator

• Take on a key role in which you’ll be designing and developing new product and services for the Commercial Mid-Market business
• You’ll be developing activation and adoption strategies to drive consistency, utilisation and impact
• This is an exciting opportunity to work with a range of stakeholders and make a real difference to the customer experience

As a Proposition, Design and Delivery Co-Ordinator, you’ll work cross functionally with key partners such as, Data Analytics, Customer Insights, Marketing, Digital, Product and Distribution teams to develop and deliver the proposition.

You’ll be responsible for designing and delivering a clear activation strategy for new propositions, embedding these changes and increasing adoption across the frontline colleagues and customer base.

Day-to-day, you’ll also be:

• Designing, developing and delivering differentiated customer propositions for target segments and product categories
• Acting as the key contact for product category leads in reviewing and designing product propositions

• Supporting a portfolio of projects across the business, with an ongoing focus on returns and alignment to purpose commitments 

• Helping to develop customer targeting programmes which will grow the market share, boost retention and share of wallet, customer satisfaction and advocacy for different segments

• Assessing existing propositions, new market opportunities and the iterative development of new propositions

We’re looking for someone with a good understanding of project management and agile disciplines, and experience of collaborating with and influencing key stakeholders. You’ll demonstrate a strong aptitude for strategic thinking, with the ability to clearly articulate concepts and solutions as well as analyse colleague and business performance, competitor activity, potential business opportunities and customer behaviours.

You’ll be able to lead by example, using technology and tools to support developing great customer interactions and flexible ways of working.

You’ll also need:

• Detailed knowledge of products in the marketplace and the ability to keep this knowledge up to date
• The ability to constantly adapt and be flexible to changing business needs, using your initiative to find appropriate solutions to business challenges
• Knowledge of standard sales and service processes, using available sales technology and toolkits
• A good understanding of research skills and insight generation, with the ability to drive thought leadership
• A delivery track record working collaboratively in and across a large diverse organisation, establishing partnerships across all parts of the business

For more information about the role please contact Nita Jashari, Nita.jashari@natwest.com