Proposition Manager (Longstanding)

Job title: Proposition Manager (Longstanding)

Salary: £56,421 - £75,228

Location: Edinburgh or Bristol

Hours: Full time

Basis: Permanent

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Harbourside office site.

About this opportunity:

The Longstanding Team has been established to run the customer proposition for over 2 million customers who hold Life, Pension, Investment & Protection policies across the Scottish Widows, Clerical Medical and Halifax brands where the products are no longer actively marketed to customers. We're part of the Retirement and Longstanding Propositions business area in Insurance, Pensions & Investments division (Lloyds Banking Group).

This is a great opportunity to join our team at an exciting time, as we're part way through a major customer service improvement programme.

What you'll be doing:

Your role will be part of Pooled Longstanding Structure supporting achievement of team goals. You'll be aligned to one or more of the Longstanding Proposition teams: Proposition Management, Business Enablement and Customer Experience. The key accountabilities for these roles may include, but are not limited to:

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• Management of the product range which may include product governance activity, value for money reviews and resolution of any incidents or customer issues.

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• Lead the E2E Delivery of appropriate customer treatment strategies to achieve continuous improvement to products and processes for the benefit of our customers.

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• Identifying shortcomings in existing processes, systems and procedures, develop actions plans and use established organisational change processes to deliver prescribed outcomes.

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• Management and tracking of risks impacting customers and the business using established risk management systems.

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• Conducting research using data sources to provide customer insight and enable analysis of key themes and trends to support delivery of customer focused solutions that improve business performance.

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• Acting as the Proposition lead on the delivery of selected projects to meet legislative, regulatory, and/or commercial goals.

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Why Lloyds Banking Group?

Join us and, as well as making a difference to customers, you'll enjoy an exciting career where you're free to be yourself. Great colleagues, redefining workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

What you'll need:

We need a self-motivated, proactive teammate and someone who is up for the challenge of working on a large, complex proposition that will help us drive significant change across our business. We're looking for :

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• A good all round knowledge of the Life, Pensions & Investment market and ideally with specialism in at least one product market

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• Ability to positively influence others by demonstrating core LBG values and behaviours

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• Ability to manage and remove blockers to delivery and discuss alternative options, calling out to your senior manager as applicable.

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• Ability to challenge the status quo and ensure that the solution being implemented is the right one for customers and colleagues.

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• An inquisitive mind and experience of complex problem solving using proven analytical techniques.

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• Good written and verbal communication skills.

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About working for us ...

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

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• A generous pension contribution of up to 15%

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• A discretionary annual performance-related bonus

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• Share schemes including free shares

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• Benefits you can adapt to your lifestyle, such as discounted shopping

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• 30 days' holiday, with bank holidays on top

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• A range of wellbeing initiatives and generous parental leave policies

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Ready to start growing with purpose?! Apply today.