Proposition Manager

Proposition Manager (Protection)

Full Time, Permanent

Crawley, West Sussex (Hybrid Working - 1 day a week in Office)

We’re motivated by helping people to save for their future. Everything we do is about fairness and simplicity, rather than profit. And we know that delivering an exceptional service is only made possible by the outstanding individuals that work for us.

That’s why we actively support our employees’ career progression and wellbeing by providing:

• benefits and rewards
• learning and development opportunities
• social facilities and events
• opportunities to contribute to community
• a caring, supportive environment led by our company values.

This role sits in the Proposition Team in the Commercial department, and primarily focuses on PPs protection products, though over time it might focus on occupational health and saving products. The Proposition Manager will be directed to work on strategic initiatives and is responsible for turning high level objectives and concepts into comprehensive, well-articulated business requirements and business cases that they then have approved and help deliver.

The Proposition Manager acts as the business lead on projects to develop, deliver and bring to market compliant propositions that meet customer needs and achieve their anticipated business benefits. This role requires the Proposition Manager to identify and evaluate tactical improvements to the proposition - documenting ideas, defining proposals, requirements and creating proposition business cases to justify their development.

The role will require close collaborating with key stakeholders from across the business to ensure all aspects of the proposition are appropriately considered throughout the proposition life-cycle. This includes working closely with Investments to ensure the investment strategy continues to meet customer needs as part of all products developed within in the overall proposition.

Responsibilities:

• Generate, evaluate and prioritise ideas through researching customer needs and engaging with Research and Insight to analyse customer needs and competitors.
• Manage, enhance and potentially migrate existing propositions in response to customer, market, business and regulatory drivers.
• Work collaboratively with relevant departments to design and define the proposition:
• Collaborate with Marketing, Digital and Customer Servicing to design and deliver customer experiences that meet or exceed customer expectations, whether online, in print or over the phone.
• Engage with Compliance, Risk and Legal teams to ensure all regulatory requirements are appropriately considered and risks are evaluated and managed.
• Work closely with Business Development and Marketing to leverage opportunities for directly acquiring customer feedback on existing and proposed propositions, through occasional key client meetings, forums and events.
• Evaluate the commercial aspects of the proposition, including the customer and market impact, before recommending a chosen approach and including this with financial assumptions used within the business case.

Qualifications:

• Pro-active, 'can-do’ behaviour and attitude.
• Strong communication, analysis and presentation skills.
• Proven experience of leading on proposition or product development, acting as the business owner in the all aspects of the life-cycle.
• Proven experience of managing delivery of small propositions and enhancements; and working as part of a wider project team.
• Comfortable working independently, or with guidance.
• Evidence of working with senior business stakeholders and sponsors to gather and assess their requirements.
• Ability to identify and assess different options and decide upon the best course of action by weighing up often competing factors (e.g. financial, time, cost, customer experience, legal, regulatory/ TCF, product technical) which will need to stand up to minute scrutiny and challenge from numerous stakeholders (e.g. Operations, Change, employers, advisers, trustees, legal, Compliance, etc.).
• Ability to articulate proposition business requirements in a logical, unambiguous way.

Perks:

Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension - it’s what we’re good at - plus health care cover, an onsite gym, access to a personal trainer… even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant or grab some free fruit - we get a big delivery every week.

Discover more of People's Partnership employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

Disability Statement:
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".