Address End Date
Monday 11 March 2024 Salary Range
£25,707 - £27,060 Agile Working Options
Job Description Summary
Working in a fast paced, dynamic Physical Security Operations Centre as a key part of a small team, a PSOC Operator acts as the first level of response for physical security incidents that may impact Lloyds Banking Group (LBG) business, brand or employees. Job Description
JOB TITLE: Physical Security Operations Centre Operator
SALARY: £25,707 FTE
LOCATION(S): Edinburgh
HOURS: Part Time
WORKING PATTERN: Monday, Tuesday full day, Wednesday half day
SALARY: £25,707 FTE
LOCATION(S): Edinburgh
HOURS: Part Time
WORKING PATTERN: Monday, Tuesday full day, Wednesday half day
At Lloyds Banking Group we’re building the bank of the future, and we want your help to ensure we do that with security at the heart of all of our change. With over 26 million customers, we’re the UK’s largest Retail and Digital Bank, and with 65,000 colleagues, the scale of services, customers, and colleagues you can help protect is EPIC.
We're the UK’s largest Digital, Retail and Commercial Bank with a focus on Helping Britain Prosper. We’re innovating products that help transform customer journeys – making millions of people’s lives simpler and better, all over the country, every single day.
There’s never been a better time to be part of change – help us reinvent the boundaries of banking, and we’ll invest in your continued development, so you can craft your future career. We're committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where all our colleagues can be themselves and succeed on merit.
An exciting opportunity has become available to join our Physical Security Operations Centre where you will play a critical role joining a small team. You will act as our first level of response for physical security incidents that may impact Lloyds Banking Group (LBG) business, brand, colleagues or customers.
Join us within the Physical Security Operations Centre where you’ll:
Monitor all high priority alarms in our branches and buildings to determine whether an incident requires escalation.- You will respond to calls providing security advice to internal LBG colleagues.
- Set-up and maintain access PINs, keyholder lists, alarm registers and operate access control
- Produce and correctly program access control cards for colleagues and contractors throughout LBG in line with policy and procedures
- Log, assess and prioritise all incoming faults identified by building security and branch staff, assign a priority for its resolution and action according to the appropriate procedure
- Produce and release CCTV footage in line with LBG Policy and Procedures
- Produce and correctly program access control cards for colleagues and contractors throughout LBG in line with policy and procedures
- Deliver against service levels defined for the operations team and work on own performance levels
- Demonstrate core Lloyds Banking Group values & behaviours as an active team member
The parts we’d like you to have:
- Good customer service skills
- A good telephone manner
- Ability to work quickly and accurately in a busy environment
- Be solution led
- Be proficient in the use of software applications such as Microsoft Office
In addition to the above you will also receive the below:
The stretch and opportunity to learn new technologies within a well-funded organisation, taking your next step up the career ladder into bigger and more complex roles allowing you to learn, grow and develop a diverse skillset helping you achieve an exciting career. You will also enjoy a energising, and informal environment that focuses on teamwork - providing equal opportunities with working patterns beyond the standard 9-5.
Being a multi-brand, multi-channel business, we have the scale and reach for opportunities meaning the sky really is the limit providing you with a fulfilling career.
You’d get a generous benefits package that includes the following (& much more!);
- A performance related bonus
- Generous pension contribution
- 25 Days leave plus bank holidays with the opportunity to buy additional
- Private healthcare and wellbeing cover
- Flexible benefits scheme
- Plenty of training opportunities and career progression including Hackathons!
We’re committed to building a workforce which reflects the diversity of the customers and communities we serve. Join us and be part of an inclusive, values-based culture focused on making a difference.
We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
So, if joining us at a critical and exciting time appeals, apply today where together we make it possible
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
