Address
SalaryJob Details
Public Engagement Assistant Site CoordinatorLevel 3 Apprenticeship
Status
- Fixed Term Contract
Estimated Start date
- 1 September 2024
End Date
- 1 August 2026
Salary
- £23,587.20 per annum pro rata
Salary Rate
- Per Annum
Days/Hours of work
- 36 hours per week (2 year fixed term contract)
About the role
We are a team of people who love and look after six of the most wonderful palaces in the world and our ambition is to be a charity for everyone, starting from our own employees.
With this in mind, we are developing a wider program of apprenticeships, paid internships, and scholarships, and we are now looking to recruit a Level 3 Events Assistant Apprentice.
Your time will be divided between attending classes on relevant subjects and practical experience in the workplace which will include:
- Provide meet and greet service for schools & community groups visiting Kensington Palace by welcoming groups, issuing paperwork and identifying and resolving any issues. Work independently to deliver the schools welcome. Deal with any problems or complaints, and ensure they are escalated to the Site Coordinator as appropriate.
- On a rota basis manage the Clore Learning Centre at Kensington Palace, acting as the responsible person for the building.
- Support the Site Coordinator with the communication of all school visits to on-site operational teams, by producing and distributing a list of all bookings on a weekly basis.
- Work closely with onsite operational team leaders and managers to ensure the smooth running of the schools and community activities on site.
- Support the management of the learning spaces in the Learning Centre and Palace by making room bookings, setting up equipment and furniture for internal and external customers and conducting daily checks of spaces, equipment and furniture.
- Attend operations meetings and briefings as the Public Engagement representative when the Site Coordinator is not available.
- Provide administrative support to the Site Coordinator and schools and communities staff as required.
- Independently supervise Public Engagement volunteers, ensuring that they are well supported and motivated in their roles.
- Administrate volunteer rotas and email communications. Work with the Site Coordinator to develop and deliver volunteer training.
- Act as Event Manager for special events, holiday activities, and evening events as required. This involves some weekend/ evening work and supervision of volunteers and casual staff (Public Engagement Assistants).
- Liaise with Learning Assistants to ensure smooth bookings and administrative processes for learning visitors. Support with managing the Kensington learning email inbox.
- Assist with making school bookings using the sales database Kinetics (full training to be given) and processing payments when required.
- Be familiar with, and comply with, our safeguarding, data protection, and health and safety policies and procedures. Undertake ongoing training in these areas to ensure understanding.
- Ensure a safe environment for participants and staff, reporting any concerns immediately to the Site Coordinator.
- Manage the stock of supplies and session resources in the Kensington Learning Centre and learning spaces within the palace.
- Provide 5* customer service to school groups, community groups and other participants (across all sites) when required, recognising different needs and accommodating these appropriately.
- Provide general schools and communities support to the Site Coordinators at Hampton Court and the Tower of London as required, including holiday and sickness cover.
About you
We are looking for someone who is keen to learn, has good attention to details, and, due to the nature of the role, who can recognise the importance teamwork. You will also need good communication skills and the ability to manage your time and workload.
More than anything we are looking for potential, but, as this Apprenticeship starts at Level 3 we do have a few eligibility requirements:
- You must be 18 years old or over on 2nd September 2024.
- Live in UK (resident in country role is based).
- You must not have completed a degree or equivalent level qualification in the UK or elsewhere and not already be in full-time education.
About Historic Royal Palaces
We are a team of people who love and look after six of the most wonderful palaces in the world and our ambition is to be a charity for everyone, starting from our own employees.
We’re looking for the next generation of Historic Royal Palaces’ employees to help look after these amazing palaces and to achieve our vision to be a Charity for Everyone.
We want to open the Heritage industry up to all, which is why our programmes invite applications from those without a degree education and only include L3 entry requirements when the standard dictates that.
Our programme combines educational training, on-the-job experience, support, and mentoring, we will pay you an attractive salary during your apprenticeship, and you will also learn from experienced colleagues to help you create the foundation for your future.
Who will it appeal to: Anyone looking for a fulfilling and lasting career without having to go the traditional university route.
If so, our apprenticeship programme could be for you.
How to apply
To apply for this role and to find out more, please click on the apply button.
Please note that applications may close before the application deadline, so apply early to avoid disappointment.
