QA/Complaints Administrator

We are looking for a temporary QA/Complaints Administrator to join our key client based in Wakefield. Immediate start

The ideal candidate should have experience in handling customer complaints and quality assurance.

The role is full-time, Monday to Friday, 9.00 a.m. to 5.00 p.m.

The main purpose of the role is supporting the QA Team to achieve and maintain compliance and customer satisfaction.

You will develop and grow within this challenging role together with the support of your team.

Responsibilities:
• Lead investigations, resolutions and reporting of all customer related complaints, settlements and claims within the company
• Provide risk assessments, complaint trends and carry out root cause analysis.
• Maintain accurate records, support and engage with various teams across the business on quality procedures
• Review and audit electronic project files to ensure compliance and quality assurance
• Communicate with customers and internal teams to ensure timely resolution of complaints.
• Help coordinate and manage the client?feedback and/or complains?process?to achieve timely and satisfactory resolution to complaints.
• Identify areas of improvement and recommend solutions.
• Undertake any additional admin duties, as required

Requirements:
• Proven experience as a QA/Complaints Administrator or similar role.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong attention to detail.
• Proficient in Microsoft Office Suite.