Qualified Mortgage Consultant

This is a great opportunity to join a successful Mortgage team based in the centre of Bath,  as a Qualified Mortgage Consultant to help deliver excellent customer service to both our Mortgage Introducers and direct customers. It’s a highly collaborative environment with great team spirit. You will need a passion for excellence and an ability to get things done.  The role is offered on a hybrid basis of 3 days in the head office.

Responsibilities of the Mortgage Consultant

• Service and be the first point of contact for brokers and new Mortgage customers focusing on customer satisfaction and as much as possible dealing with all enquiries without onward referral.
• Typically, this service will be provided via Live Chat, telephone and email and increasingly will be by use of new technologies such as messaging via Mobile App.
• Help to prepare both brokers and new Mortgage customers ensuring that the quality of mortgage applications submitted through are of a high standard and likely to be approved without the need for extra information.
• Assist the Head of Direct Mortgages & Proposition in identifying opportunities for continuous improvement and then delivering them.

Requirements

• Excellent communicator in all channels, including face to face, virtual, web chat, in writing and by telephone
• Deep understanding of Lending Policy and Mortgage related processes and systems
• CeMAP Qualified (or if studying to be taken and passed with 12 months)

An excellent benefits package includes: annual bonus, pension scheme, healthcare and many more