AddressContract: 18 months fixed-term
Location: Quorum Business Park, Newcastle / Hybrid
This is a hybrid working role, so you’ll need to be able to work from our Head Office once a week.
Hours per week: 37
Salary: Up to £18,000 per annum, depending on experience
About the role
NCFE is committed to developing our colleagues through our Vision for our People and so we’re excited to be able to offer an apprenticeship opportunity, allowing you to work within our External Quality Assurance team whilst studying towards a Business Administration qualification.
You’ll support the team in delivering a first-rate customer experience, providing timely and effective administrative support across the External Quality Assurance team.
Duties include allocating External Quality Assurers, processing new centre and additional product applications, supporting with data cleanse activities, and supporting our national training events.
Your apprenticeship training will take place over 18 months and will include both on and off the job learning. In a typical week you’ll spend 20% of your time on off-the-job training which can include shadowing, online learning, and self-directed learning. You’ll also receive support from a mentor who will monitor your training progress.
How you’ll make an impact:
- Processing centre application forms and answering queries.
- Allocating our sector experts to customers to carry out monitoring reviews.
- Organising internal and external events, coordinating team activities including meetings and appointments.
- Supporting the EQA team to ensure compliance with all regulatory requirements, manage and minimise risk and escalate potential breaches in a timely manager, identifying improvements/efficiency opportunities.
- Maintaining knowledge and understanding of relevant EQA processes and systems, to fully understand end to end customer experience and impact of work.
We’d love to hear from you if you offer the following:
- Excellent communication skills, both verbal and written including excellent grammar and spelling.
- Experience in using various office applications and software such as Excel, Outlook and Microsoft Teams.
- Word processing and data entry skills.
- Ability to work to tight deadlines and manage your own workload.
- Strong organisational and prioritising skills and attention to detail.
- A commitment to effectively managing your time between working and studying
Feeling inspired? Read the full Job Description to find out more.
What will we offer you in return?
You’ll have access to a fantastic range of benefits which support your personal development and wellbeing, including:
- A minimum of 25 days annual leave, plus 8 bank holidays
- An additional 3 days off during the Christmas closure
- £200 personal development allowance annually
- £400 towards any NCFE accredited qualifications annually
- Two hours a month to spend on personal development
- Free learning resources on our in-house 'Learning to Grow' platform
- A flexible and hybrid approach to working
- Westfield Health Cash Plan worth up to the value of £635
- Employee Assistance Programme - including a 24/7 confidential help line and counselling sessions
- Doctor Line - same day appointments
- Company Pension, employer’s contribution up to 9% when you contribute 3%
- Life Assurance (4 x basic salary)
Shape real change with an NCFE career
Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.
With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.
Want to know more? Take a look at our website https://www.ncfe.org.uk/
How to apply
Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.
Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.
Closing Date: Monday 26 February 2024
Interview Date: Friday 8 March 2024
Equality, Diversity and Inclusion (EDI) statement
We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.
We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.
