Quality Assurance Officer

The Role: Quality Assurance Officer
Location: Daventry
Salary: GBP30,000 to GBP40,000 DOE
Shift: Monday to Friday 42.5 hrs per week
Status: Permanent
Role Summary:
Established in 1985, a superb family-run business whereby everyone feels valued and supported. Employing approx. 45 staff, our progressive client is seeking to recruit an outstanding individual who will play a pivotal role in managing quality, audits, compliance, internal and external clients, suppliers, and staff from a coaching/educating perspective. This role may suit someone seeking their next career move in terms of advancement or an experienced QC Supervisor/Officer/Manager seeking their next challenge.
Specific duties of the role:
To ensure all products comply with food & feed safety, quality and legality requirements and ensure all staff comply with food & feed safety, quality and legality procedures and policies. Ensure that Weekly/Monthly audits are carried out and review records generated by Supervisory, Team Leaders and Production line staff, and verify against company s best practice. Complete ad-hoc Quality reports and summaries when required. Control of the quality manual: Updating, maintaining and ensuring company compliance with current legislation/customer/governing body standards. Control of documents: Updating and maintaining company documents. Updating and maintaining records/forms and ensuring correct usage. Customer focus: monitoring of requirements and needs of customers. Authorization of specific individual requirements. Liaising and Planning of quality procedures, policies and work instructions: Creating, maintaining and assisting in the production and amendment of procedures, policies and work instructions. Ensure competence, awareness, and training. Ensure all staff have the correct training for their specific job and provided with relevant P.P.E. Communication with Customers: Monitoring and measurement of customer satisfaction and complaints. Identify trends and patterns and use them for continuous improvement. Manage the External audits (BRC, ORGANIC, TASCC, UFAS). Maintain standards, identifying areas of non-conformity and advising where necessary of changes that need to be made. Ensure Internal Audits are carried out to schedule. Ensure that Control of non-conforming product and service: Inspect returned parts. Quarantine infected stock. Communication of Corrective and preventive actions: Investigate customer complaints where requested. Supply reasons why errors occurred and identify and put in place actions to ensure these do not re occur. Control of internal and external standards: Maintain and issue appropriate standards to required departments. Dealing with customers and suppliers: Communicate via e-mail and telephone or if appropriate in person with quality personnel from various suppliers and customers. Responsible for the Pest Control Management on Site liaising with Site Manager and Managing Director to set up pest control contracts and ensure overall management of the contract. Ensure that the management of Mycotoxins testing is carried out correctly and according to specified guidelines. Monitor/completion of maintenance inspection reports. Comply with all Health & Safety Regulations in accordance with the Health & Safety Act 1999. The ideal candidate profile will look something like this:
Quality Assurance Experience Knowledge of Food Manufacturing Food Hygiene Certificate Audit Qualification HACCP trained. BRC Experience Strong managerial experience The ability to coach and educate staff in best practice. Excellent communication skills Ability to handle and deal with challenges and opportunities to support integral improvements within the business. Flexible, adaptable with a positive outlook. Full support and training will be given for the right candidate who has some of the skills required.