Quality & Continuous Improvement Manager

Role: Quality & Continuous Improvement Manager
Location: Lancashire

Salary / Rate of pay: £50,000

Platinum Recruitment is working in partnership with a popular an international Interior furnishings company, who have a fantastic opportunity for a Quality & Continuous Improvement Manager to join their team.

Package

• £50,000 per annum + 5% discretionary bonus (based on personal & company performance) + benefits detailed below
• Reporting to Technical & Development Manager
• Monday-Friday, 8:00am-4.30pm

• Benefits:

• Minimum of 25 days holidays plus bank holidays + birthday off
• Pension Scheme - SDG will contribute up to 4% (employee has option to contribute up to 20%). Additional benefits with the pension scheme: life assurance (at a rate of four times your basic salary), group income protection insurance scheme for a benefit of 50% of your salary for a 5-year limited payment
• Maternity/Paternity
• Discount on SDG products (paints, wallpaper and fabric) after probation
• Access to the benefits hub which offers tips and advice on wellbeing (physical, financial, mental) as well as discounts on a range of high street retailers, entertainment, groceries, travel websites etc.
• Long term service awards
• Brilliant Breakfast - a forum for employees to come together every other month to discuss relevant and hot topics, share insights and support initiatives
• Mental Health Advocates around the business
• We Care (24/7 online GP, get fit programme, mental health support, financial and legal guidance)
• Lunch and learn - a series of sessions in the spring to enhance understanding of the broader group

As Quality & Continuous Improvement Manager, you will be responsible for creating and maintaining quality standards for the site, ensuring employees and operational procedures meet these standards. You will be responsible for identifying areas of improvement within the organization and developing strategies to improve them.

his role is essential for maintaining a high level of customer satisfaction, organizational effectiveness and to develop a succession plan within the sales team, providing support across both wallpaper and fabric with responsibilities including: * Order Processing: Receive and process customer orders accurately and in a timely manner. Ensure all order details are complete, and payments are processed efficiently

* Customer Communication: Assist in responding to customer inquiries, resolving issues, and providing exceptional service. Maintain a positive and professional customer interaction

* Sales Team Support: Support the sales team with administrative tasks, such as scheduling meetings, preparing sales reports, and managing customer databases

* Documentation: Maintain and organize sales documents, contracts, and other relevant records. Ensure all documentation is up-to-date and easily accessible

* Inventory Management: Monitor inventory levels, generate purchase orders, and coordinate with the supply chain team to ensure product availability

* Data Entry: Accurate and timely data entry of sales transactions, customer information, and order details into our database

* Reporting: Supporting and distribute regular sales reports to track performance, trends, and key metrics

* Administrative Support: Provide general administrative support to the sales team, such as managing calendars, arranging travel, and organizing events

* Team Collaboration: Collaborate with other departments, such as marketing, logistics, and finance, to ensure smooth workflow and timely information exchange. Skills & Experience

* High school diploma or equivalent (bachelor's degree in business or a related field is a plus)

* Proven experience in administrative support, preferably in a sales or customer service environment

* Strong time management skills to meet deadlines and prioritize tasks

* Ability to work independently and as part of a team

* Customer-focused with a positive and professional attitude

Excellent written and verbal communication skills

* Strong organizational skills and attention to detail

* Proficiency in using CRM software and Microsoft Office applications (Word, Excel, PowerPoint)

Sound like the role for you? Then we would love to hear from you!

Click Apply Now and one of the team will in touch to discuss the Quality & Continuous Improvement Manager work we have that suits you in Lancashire.

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Lisa

Job Number: 928140/ INDCOMM

Job Role: Quality & Continuous Improvement Manager

Location: Lancashire

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.