Quality Improvement Business Partner

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. 

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

An exciting opportunity has arisen for a Quality Improvement Business Partner to join Change Grow Live. The Quality Improvement Business Partner will report to the National Quality Improvement Manager and will have a varied role supporting the implementation of quality plans and initiatives. They will be pivotal in providing advice, guidance and support to local service teams as well as ensuring that the assurance framework is well embedded locally; understanding and interpreting data and facilitating sense making at a local/regional level, supporting services to use data, insight and evidence to manage risk and drive local improvement initiatives.

The Quality Improvement Business Partner will work collaboratively with people who use our services, external partners and agencies as well as internal colleagues. They will have a key role within the Assurance Team and will work closely with colleagues across the organisation to support the delivery of team and organisational priorities.

Where: Nationwide - This position provides the flexibility of a hybrid working arrangement, allowing employees to balance their work responsibilities between remote and on-site at one of our regional business office locations.

Hours: 37.5 per week

Salary: £47,085.94 - £52,541.86 Pro Rata (CGL points 43-48) Dependant on Experience.

Responsibilities

About the Role:

In this impactful role, you will:

• Quality Practice Expertise: Provide expert advice, support and guidance around quality practice to local and regional teams across Change Grow Live.
• Facilitate Learning Spaces: Facilitate local and national spaces and forums for collaboration and learning, developing high levels of awareness, knowledge and confidence in relation to quality.
• Collaboration for Continuous Improvement: Work collaboratively with colleagues across Change Grow Live to support the implementation of good practice in all that we do, ensuring that the experiences of those who use our services and those who deliver them shape practice.
• Policy and Procedure Development: Support the development and implementation of policies, procedures and new ways of working.
• Structured Programmes of Support: Provide regular updates to the wider organisation in relation to good practice and emerging risk within your assigned area(s), providing assurance on the management of local risk registers and Quality Improvement plans.
• Change Oversight: Work closely with Data Business Partners to analyse and interpret information and data, presenting this in a variety of local/regional forums and facilitating sense-making, identification of risk and development of improvement plans.
• Representation: Represent the Safeguarding and Quality Improvement Team and wider Assurance Team, providing expert input into a range of local, regional and national forums and groups.

About You:

As the ideal candidate, you bring:

• Quality Improvement Experience: Experience of working in a quality assurance/Quality Improvement role.
• Collaborative Approach: Experience working collaboratively with partner organisations and agencies.
• Internal Investigation and Quality Review: Experience of undertaking internal investigations/quality reviews, evaluating information and evidence, drawing conclusions and presenting recommendations for improvement.
• Collaborative Leadership: To confidently facilitate forums for collaboration, learning and sharing of good practice.
• Time Management Skills: Excellent time management and prioritisation skills.
• Communication Excellence: Effective communicator with the ability to negotiate, influence, challenge and support and generate confidence, trust, and respect at all levels of the organisation.
• Analytical Aptitude: Excellent analytical skills to assess, interpret, and present data effectively.

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a friend scheme and receive £250 in vouchers if candidate is successful.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications.

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you. 

* Please note that we retain the right to close this vacancy ahead of schedule in the event of receiving a substantial number of applications. Early closure may occur to efficiently manage the selection process and ensure timely review of received applications. We encourage interested candidates to submit their applications promptly.

Salary Range (pro rata if part time)

CGL points 43 to 48 (£47,085.94 - £52,541.86)

ILW / OLW /Fringe

Inner London Weighting (£4,072.06)

Closing Date

10/3/2024

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Ian Marshall | ian.marshall@cgl.org.uk

We believe that having diverse people working as part of our team makes us the organisation that we are.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.

The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.