Quality Lead - Ips And Supported Employment

The Growth Company’s (GC) Central Quality and Compliance team is looking for a Quality Lead.

The role will be to lead all aspects of Quality Assurance and Continuous Improvement which relate to services that deliver the Individual Placement and Support (IPS) model, Supported Employment model or associated services. The principal purpose is to carry out internal IPS Fidelity Reviews and internal reviews using the Supported Employment Quality Framework, produce summary reports and then support continuous improvement in line with identified areas for improvement.

We help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment.

Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health and debt.

Key Responsibilities;

• Deliver quality assurance activities, principally the delivery of internal reviews in line with the IPS Fidelity Scale and Supported Employment Quality Framework.
• Monitor, evaluate and moderate the quality of provision. This includes carrying out observations of practice.
• Undertake checks of action plans and other work products that evidence the quality the customer journey and experience.
• Collect and analyse management information and evidence as required to feed into reviews.
• Produce reports to summarise the results and findings of each review, with accompanying recommendations for continuous improvement.
• Report outcomes and action required and the production of development plans that drive up the quality of delivery including the identification of themes and issues.
• Develop/source products, tools and resources to enhance service delivery including the delivery of training and workshops in line with continuous improvement plans.
• Day to day contact with subcontractors/suppliers/staff, to manage, monitor, evaluate and coordinate CPD.
• Produce monthly and quarterly reports regarding quality and assessments/reviews that have been undertaken for the senior management team.
• Develop and maintain effective relationships with key partners.
• Additional or alternative duties as reasonably required by the Company.
• Work across multiple sites as required.

About You;

• Have experience of delivering IPS or Supported Employment Services/Operational experience in quality assurance within a similar sector.
• Undertaking observations of practice.
• Experience of preparing and generating evidence for external inspections and reviews.
• Assessor, IAG or teaching qualifications or equivalent, relevant experience.
• Knowledge of developing and delivering training sessions.
• Excellent observation and recording skills.

Skills Required;

• Knowledge of the IPS Fidelity Scale and its use in quality assuring the delivery of services in a range of settings (Primary Care, Severe Mental Illness, Recovery/Drug & Alcohol).
• Knowledge of the Supported Employment Quality Framework and its use in quality assuring the delivery of services.
• Good knowledge of contractual quality requirements (ESFA, DWP etc.) and quality standards i.e. Ofsted, Matrix, ISO9001.
• Assessor, IAG or teaching qualifications or equivalent, relevant experience.
• Excellent observation and recording skills.

We are committed to safeguarding and promoting the welfare of everyone including vulnerable adults and young people, we expect all staff to share this commitment. All appointments will be subject to Safer Recruitment Procedures which include a DBS check. This will be conducted by Due Diligence Limited (DDC Ltd) on behalf of GC. Please note that the successful candidate will not be required to pay for this.

If you are on the Barred List, it is against the law to apply and to be hired for a role that includes regulated activity with the concerned group.

GC is committed to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the essential requirements for a role. This commitment applies to candidates who have a disability or are from an ethnic community.

As part of our application process, you can ask to be considered under this scheme if you are from an ethnic community or have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. Providing that you meet the essential criteria for the role, you will then be invited for an interview. Your guaranteed interview application will only be shared with the recruiting manager and our Internal recruitment team.

We are a member of the national campaign Ban the Box; this campaign aims to open opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.

GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.

Should you apply for any of our roles, we will be completing interviews virtually or face to face, dependent on the role. This will be explained further should you reach interview stage. We will be more than happy to explain the measures we have put in place, ahead of you attending any of our premises.