Quality Team Leader

We have an opportunity as Team Leader to join our Quality team based at our Wakefield office. You will join us at an exciting time as we embark upon a transformation of the Quality Team. Your role will be critical in the day-to-day operational management of our quality, customer service and administration activities that underpin our quality assurance offer for all products and services.

You will lead a team to ensure we deliver a great service to our customers. There will also be a number of key deliverables and managing the performance of your team is key to success.

This is a full time role, working 35 hours Monday - Friday. Your office base will be at our Wakefield Hub (WF1) so you must be in commuting distance of this office 5 days a week. You must also be willing to travel to other regional hubs or on customer visits as and when required. Unfortunately we cannot consider home based applicants for these roles.

Appointments will be made on merit.

We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As Ethnic diversity and disabled people are currently under-represented at City & Guilds we particularly encourage and welcome applications from these communities.

About the role

Your responsibilities will include:

Delivering day-to-day operational effectiveness for the Quality team

Driving continuous improvement

Being an effective leader and role model for your team/colleagues

Working in collaboration with your Quality Manager and Senior Quality Manager

Supporting with training and personal development

Quality assurance and risk management (dont worry you can pick this up as you go!)

Building strong and effective relationships with key stakeholders

Processing data in spreadsheets, recording information etc.

About you

• You should be someone who is organised, self-motivated, resilient and can work at pace.

• You must have experience in a Team Leader or similar supervisory position as you will need your transferable skills to hit the ground running when you join us.

• A Level 3 or above qualification (or comparable apprenticeship / experience) in Team Leadership or management would be desirable but not essential.

• We work with lots of data, so you need to have proficient IT skills, be confident with new technologies and systems and be skilled in the use of Excel as this will form a significant part of your day-to-day role.

Our Story And Mission

Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, were proud that everything we do is focused on achieving this purpose.

Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again gaining new skills at every stage of life, regardless of where they start.

At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.

We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.

Our rich experience means were uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy.

What We Offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

Youll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.

We welcome a discussion about how this role could work flexibly for you. For example work pattern or hours.

Next steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.