Quotation & Delivery Planning Assistant

Quotation & Delivery Planning Assistant 78649

This Quotation & Delivery Planning Assistant will report to the Quotation & Delivery Planning Team Leader and will work within Connections Projects based in our London Bidder Street office. You will be a permanent employee.

You will attract a salary of £36,691 and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote

Close Date: 26/03/2024.

We also provide the following additional benefits

• Annual Leave

• Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)

• Tenancy Loan Deposit scheme

• Tax efficient benefits: cycle to work scheme

• Season ticket loan

• Occupational Health support

• Switched On - scheme providing discount on hundreds of retailers products.

• Discounted access to sports and social clubs

• Employee Assistance Programme.

Job Purpose:

The Quotation & Delivery Planning Team provides administrative, business and basic technical support to Designers within the Projects Team of the Connections Business.

This covers a range of activities in Design from initial enquiry of an application for a new or altered electricity connection through to quote acceptance; along with close liaison with Network Operations and contractors, preparing workpack documentation and arranging final energisation of new and altered connections.

Principal Accountabilities: Design Process

• You will support a team of Designers to provide the highest levels of customer service to both internal and external customers.

• Review customer applications assisting Designers with the requesting of missing information.

• Manage customer enquiries for new and altered connections of electricity,

• You'll produce bespoke performance reports for the Connections Manager.

• Ensure regulatory compliance for the Connections Quotes process, monitoring progress against standards and providing information to the team.

• Log and maintain accurate details and status of 'Projects' via SAP and other IT systems to allow comprehensive customer records and enable accurate reporting.

• Source utility plans and network records for Project Designers.

• Log quotations prepared and issued by Project Designers.

• Monitor progress of quotations to ensure paid within the validity period, resolving any payment or acceptance of Terms and Conditions queries.

• Manage handover of enquiries from other teams (Small Services, Disconnections). Customer management being especially critical in these scenarios.

Principal Accountabilities: Delivery Process

• Prepare workpacks to enable Network Operations Delivery partners to achieve smooth project management

• Generate meter point administration numbers and maintenance of addresses

• Help maintain accurate MPAN status on national database, which impacts the Balancing Settlement Code

• Interface between Supplier, contractor & Delivery teams to manage energisation and de-energisation requests

• You'll provide data to Finance team to enable accurate allocation of costs to project

Nature and Scope

Reporting to the Quotation & Delivery Planning Team Leader, you will undertake duties relevant to specific roles in the process of a new or altered connection.

The Q&DPA will be the customers' contact for administration and process related queries and assist with technical enquiries to support Designers.

Due to the nature of this work there is a large amount of customer interaction, therefore customer management skills are essential, with the Projects remit seeing a large spectrum of customers.

Knowledge, Skills, Qualifications and Experience:

• Commitment to providing the highest levels of customer service

• Excellent customer management skills

• Work as part of a customer focused team

• Beneficial to have an appreciation of the electricity industry and the regulatory framework in which we operate

• Team working - The drive and ability to work co-operatively with others to achieve shared goals and optimise the contribution of all members of the team

• Build relationships with the immediate team, internal and external customers

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

If in doubt ask!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.