Re-mortgage Case Executive

About

Position:Case Executive

Suitable for: Customer Service Advisor, Mortgage Administrator, Case Executive, Mortgage Completions Officer ideally with mortgage or re-mortgage experience

Location: Leeds, West Yorkshire (close to train station)

Salary: to £21,995 + bonus + bens

Please note that unfortunately, our client is unable to offer sponsorship

The main focus of the Re-mortgage Case Executive role is to process re-mortgage cases from initial case opening to registration of the charge, whilst adhering to department processes and targets. Providing an excellent customer journey is key.

Skills/attributes:

• Minimum of 6 months experience as a Case Executive, Customer Service Advisor, Mortgage Administrator or similar
• Experience of working within a volume based environment and working to multiple targets
• Excellent communication skills both verbal and written
• Excellent time management and organisational skills
• Ability to deal with demanding customers
• Good keyboard skills and a basic understanding of excel/word/outlook
• Previous experience of working within client facing environment
• Educated to GCSE level (minimum of 5 GCSE’s grades A-C)

Desirable skills:

• Knowledge of the re-mortgage process

Case Executive role & responsibilities:

• Conduct a full title check of the office copies to establish what is involved in the re-mortgage
• Ensure that every case / activity is worked as proactively and accurately as possible, updating all parties regularly
• Liaise with clients/customers/3rd parties by telephone to keep them regularly and proactively updated and progress the case within SLAs
• When a case is ready for completion you must ensure that request for funds are done in a timely manner in line with client SLA’s
• Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
• Provide support/guidance to the administrators / customer service representatives
• First point of contact for all customers/clients/third parties being an ‘ambassador’ for the company
• Work with other departments to ensure the smooth flow of documents across the business
• Deal with any ad-hoc tasks as required
• Provide and excellent end to end customer journey provide regular updates to your customers

Full job description is available on request

Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing, please call or e-mail the office and someone will help you / get back to you.