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SalaryContract: Permanent, part time 4 days (30 hours) per week
Salary: £21,255 - £23,806 FTE per annum (pro rata for part time)
Location: Radcliffe, Greater Manchester M26 1NQ
Closing date: Sunday 28 January 2024
Interview date: 6 & 7 February 2024
We are recruiting a Reception & Administration Assistant for our team at our Rehoming, advice & behaviour unit in Radcliffe, Greater Manchester, to ensure a warm, friendly welcome, a positive memorable visitor experience and a first-class administration support service!
We’ve just launched a new and exciting national Rehoming & Fostering team structure to support our aim of ensuring every pet enjoys a healthy life in a happy home. You’ll be joining a team who strive to be the best versions of themselves, so that they can do the best for the pets who need our help.
More about the role
Based in our high street location since 2018, we are perfectly placed to support our local community and surrounding areas. Our foster-based care and Home Direct scheme ensures animals find loving homes without the stress of kennels. This means that we do not usually have pets staying onsite overnight and our roles may not include daily pet care, but no two days are ever the same.
As the Receptionist and Administration Assistant, you will be the backbone of the Centre providing important administration support to ensure all key processes are delivered in a professional and efficient way and ensure our visitors have a positive, memorable experience. Often, you will be the first person our fantastic clients see, so making a great first impression is really important.
Your working day will be from 08:30 until 17:00 on a rota including weekends and bank holidays.
If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.
About you
You will be a good communicator and have experience of working for a client facing a role in a fast-paced and changing environment. You should really enjoy working with and supporting people, with the ability to put people at ease and have pride in ensuring you offer great client and colleague experience.
You will have a client focused, inclusive approach, have a positive mindset and be competent at reading and adapting to people or the situation. In addition, you will be able to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. You will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues.
You will have a problem-solving mindset, be organised, and have an eye for detail as the handling of cash and maintenance of office systems forms a key part of this role. You will enjoy seeing tasks through to conclusion and be keen to get involved with new tasks as and when possible. Working in a diverse environment which requires you to be well organised but also able to re-prioritise or ‘spin many plates’ is motivating to you.
Knowledge, skills, and experience
- Experience in delivering high level reception service in a fast paced and often emotional environment.
- Good standard of verbal and written communication.
- Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
- Strong administration skills, including the use of computerised systems.
- Experience of handling and managing cash and spreadsheets.
- Current full driving licence.
It would be great (but not essential) if you also had:
- NVQ Level 2 or 3 in Customer Care
- Experience of working in a similar role or working in a pet welfare role/environment.
- Experience working with volunteers.
- Experience of working with the public
- Experience of public speaking
- An understanding for the voluntary sector
- Experience of working in a team and mentoring others
- Understanding of safeguarding issues.
How to apply
complete the online application process before the closing date on Sunday 28 January 2024.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees
About Blue Cross
Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897.
Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.
Pets change lives. We change theirs.
Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.
Pets change lives. We change theirs.
Our commitment to diversity and inclusion
We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.
At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.
Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.
We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.
If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch either via email at jobs@bluecross.org.uk, via telephone on 01993 825515 or if you would prefer a video call then we can arrange this using Microsoft Teams.
Our values
Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.
Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times
Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking
Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you
Application Deadline
January 28, 2024
Department
Rehoming & Fostering Services
Employment Type
Permanent - Part Time
Location
Manchester
Workplace type
Onsite
Compensation
£21,255 - £23,806 / year
Reporting To
Assistant Manager – Client Services
