Reception Administrator

Here at Dorothy House we provide compassionate care and support for people in our community with a life-limiting illness. Our focus is on quality of life, helping patients to live well and die well.

We are here for anyone in our community who is facing a life-limiting illness. Using our full breadth of service, we create individual care journeys, which start at diagnosis and continue with bereavement support for family, carers and children

RECEPTION ADMINISTRATOR | Band 3 £22,816 - £24,336 per annum, pro rata

The successful applicant will be part of the main Reception Team, the Reception Team is the first point of contact that visitors, patients and relatives have with Dorothy House. The team ensure all visitors welcomed promptly, put at their ease and offered hospitality as appropriate. Escorting patients and their visitors to our Inpatient Unit (IPU). Some of the duties will include:

• Manage incoming calls and direct inquirers to the appropriate department or personnel.
• Address and resolve queries or concerns from visitors, ensuring a positive experience.
• Escalate queries or issues to the appropriate department when necessary.
• Maintain a tidy and welcoming reception area.
• Co-ordinate Reception duties in order to facilitate the smooth running of the hospice front of house services.
• Serve as a point of contact between staff and visitors.
• Relay messages and information promptly and accurately.

See our full detailed Job Description on our website for more information.

HOURS OF WORK

This is a part time position. You will be contracted to work 15 hours across Wednesday to Friday, 12-5 each day.

ABOUT YOU

Essential requirements:

• Be friendly, approachable and helpful
• To be able to demonstrate good communication skills.
• Able to show empathy and present a calm, courteous and compassionate manner at all times.

Desirable requirements:

• Experience of using Microsoft tools Outlook, Teams, Word and Excel
• Good administrative skills.
• Ability to complete different tasks for a number of departments
• Be able to work under your own initiative.
  
  

ABOUT THE BENEFITS

Dorothy House is an incredible place to work, these are just a few of our benefits that we offer to our staff:

• Generous holiday allowance for all roles, increasing with length of service
• Fantastic refer a friend scheme
• Excellent industry leading training and development programmes with many career development opportunities
• Pension with Life Assurance
• Travel and parking - We offer 45p per mile for work travel. There is unlimited free parking in Winsley.
• Cycle to work scheme
• Employee Counselling and Mindful Employer Charter - providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.
• Simply Health - Providing insurance against certain everyday healthcare costs such as dental and optical treatments.
  
  

If this sounds like your ideal job, then we'd love to see your application.

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.