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SalaryJob Introduction
We are looking for Reception and Switchboard Team Leaders to join our Rapport team, based at our client’s offices in the heart of the City of London. We are a team of 17 across two buildings and cover services such as Reception, Switchboard, Reservations and Floor Concierge.
The client is a global leader in insurance, risk management and consulting services, and you will play a crucial role in providing excellent service to clients and customers, ensuring duties are carried out to the highest standard. The role is ideal for someone who can motivate, train and coach the Reception team and actively seek new initiatives to further improve the services provided.
This role is 40 hours a week, Monday – Friday, covering shifts on a rota basis from 7:30 AM to 6:00 PM as per the client’s needs.
Main responsibilities
- Promoting and supporting a first-class and professional front-of-house service to employees, guests, and visitors either in person or over the telephone
- Motivating and leading by example, ensuring the team adheres to the procedures and standards as described in the manual at all times
- Ensuring telephone enquiries are dealt with in line with the company standards in a professional, consistent and efficient manner, minimising missed calls
- Managing the meeting rooms and allocating all the requests whenever possible
- Maintaining efficient relationships and communication with all support departments (AV/Catering/Facilities)
- Providing feedback and coaching staff members, ensuring they are aware of the Rapport standards and requirements, and carry out their duties to the best of their ability in a timely and efficient manner
- Monitoring the work of all Reception and Switchboard team members and assisting with appraisals
- Taking day-to-day responsibility for the smooth operation of the client services areas ant team
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have an outgoing personality and be able to easily build rapport with key stakeholders
- Display excellent personal presentation and interpersonal skills
- Be highly organised, proactive, flexible, with great attention to detail, problem solving skills, a can-do attitude and ambition to learn and grow
- Be able to work well under pressure and act proactively and intuitively, with a flexible approach at all times
- Be passionate about delivering high standard service and going the extra mile
- Ideally have at least 1 year of experience in a similar role in a 5-star hotel or corporate environment
About the Company
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
Some of the benefits you will have access to:
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Rapport
