Reception Manager

Reception Manager
Bishop's Stortford
Competitive Salary- Negotiable depending on experience
Monday-Friday
Office based
About The Company
Our client is an award winning, leading law firm offering a variety of services to their clients. They pride themselves on their commitment to excellence, client satisfaction, and fostering a collaborative work environment.
Role Overview
We are looking for an experienced Reception Manager to deliver a professional and first class service to all employees, clients and visitors. This is a varied role and the successful applicant must have a professional telephone manner and client facing skills. At times you will be required to travel to the firms London office.
Reception Manager Responsibilities:
* Front Desk Operations: Manage the day-to-day operations of the reception area, including handling phone calls, emails, and in-person enquires.
* Customer Service: Provide excellent customer service to clients, visitors, and employees entering the office. Address queries and direct individuals to the appropriate departments.
* Supervision: Oversee the management of reception staff and carry out inductions for new starters.
* Administrative Support: Handle administrative tasks such as managing appointments, handling mail and deliveries, and maintaining office supplies.
* Security: Monitor and enforce security protocols for visitors entering the premises. Ensure the safety and security of the office.
* Communication: Relay important information to staff and management. Maintain clear communication channels for both internal and external parties.
* Problem Solving: Address and resolve issues that may arise in the reception area. Handle complaints or concerns in a professional manner.
Reception Manager Skills and Qualities:
* Communication: Strong verbal, IT and written communication skills are essential for this role
* Organisation: Ability to manage multiple tasks efficiently.
* Customer Service: A focus on providing excellent customer service is crucial for creating a positive first impression.
* Problem-Solving: The ability to think on your feet and resolve issues quickly and effectively.
* Professionalism: Maintain a professional demeanour and appearance at all times.
* Adaptability: Must be adaptable and handle unexpected situations and changing priorities.
Requirements:
* Reception experience is essential for this role (Management experience desirable)
* Solid communication skills, both written and verbal.
* Good use of initiative with the ability to manage and prioritise your work load independently.
* Excellent IT skills
* Ability to work under pressure.
Insight Recruitment Group is an equal opportunities employer and does not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All selections are made based on qualifications, merit, and business need. For more information, please visit Insight Recruitment Group's website