Reception Manager Regional

Connections is thrilled to partner with a leading property developer based in the North West. We are currently seeking an experienced Reception & Building Support Manager to oversee operations across four commercial developments in Manchester, Liverpool, and Crewe.
This role is pivotal in upholding service excellence by providing coverage during the absence of core staff. Flexibility to travel to various sites is essential, along with possessing strong interpersonal skills and a dedication to delivering outstanding customer service.
Embracing a One Team approach, you will ensure top-notch customer service for all tenants, visitors, and contractors. Collaborating with the Reception Team and Trusted Service Partners, you'll deliver exceptional service and leave a lasting impression on everyone who walks through the door.
Your responsibilities will include reviewing and authorizing holiday requests, conducting site audits, and evaluating on-site teams and activities. You'll also suggest improvements to operational processes and promptly escalate feedback to relevant managers or team members.
Key Responsibilities:

• Maintain impeccable standards of presentation and service, directly managing the Reception Team to consistently deliver 5-star service.
• Mentor and coach building-based teams, equipping staff with the tools they need to excel in their roles.
• Liaise regularly with line managers and the wider operations team to ensure all parties are informed of building-related matters.
• Provide reactive support to building teams, including inductions and training sessions.
• Keep the building-specific app updated with the latest events and offerings to keep tenants informed and engaged.
• Participate in quarterly operational meetings, providing updates on individual site operations and improvement areas.
• Regularly review and update the Building Operations Manual to ensure accuracy and compliance.
• Act as a motivating leader, initiating initiatives and gathering feedback for continuous improvement.
• Conduct building showarounds, showcasing available office space and highlighting the benefits of the workspace, building, and location to potential tenants.
• Assist the Building Manager in Front of House Service Delivery, assuming Facility Management duties in the absence of the Assistant Building Manager

Qualifications and Skills:

• Proven experience in a customer service leadership role, preferably within the property or hospitality sector.
• Strong communication and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent organizational and multitasking abilities, with a keen eye for detail.
• Knowledge of building management principles and practices (desirable).
• Familiarity with event management and community engagement initiatives (desirable).
• A proactive and adaptable mindset, with a commitment to delivering exceptional service.

If you're passionate about delivering exceptional service and creating memorable experiences for tenants and visitors, we want to hear from you.
Apply now to this unique role and join a forward-thinking and market-leading developer.
Location: Based in Manchester, covering Liverpool and Crewe
Employment: Full-time 40 hours per week
Salary: £35,000
Mileage: £0.45 per mile
Annualleave: 25 days plus bank holidays increasing to 30 + B/H
Benefits: Private Medical Insurance, Income Protection, Life Assurance, Cycle to Work Scheme & Travel Season Ticket Loan