Address
Form of work
SalaryReception Manager needed for a returning client in Staines!
I am recruiting for a dynamic and experienced Leisure club Reception Manager to oversee the front desk operations. This role is crucial in maintaining their commitment to excellence and delivering personalised service to their members.
Day-to-day of the role:
- Answer phone calls and reply to emails.
- Organise the weekly rota, ensuring every shift is covered.
- Deliver excellent customer service at all times, handling customer complaints in a timely and empathetic manner.
- Share information, train and encourage team at all times.
- Keep the reception area clean, tidy and stocked at all times.
- Deal with any enquiries in a professional and courteous manner, in person, on the telephone or via email.
- Administer all class booking, cancellations and no-shows in line with company policy.
- Keep up to date with all current promotions and maximise all sales opportunities.
- Conduct regular security checks through the day and report any discrepancies to the Manager on Duty.
- Record any maintenance issues immediately in the maintenance log book.
- Be responsible for evacuation in case of emergency, acting as first point of contact for members and emergency services.
- Conduct regular team meetings.
- Carry out other duties/tasks outside normal routines but within the overall scope of the job.
Required Skills & Qualifications:
• Previous experience as a Reception Manager or in a similar role within the hospitality & Leisure industry.
• Excellent leadership and communication skills.
• Strong organisational and multitasking abilities.
• Customer-oriented with a passion for providing exceptional service.
• Availability to work flexible hours, including weekends and holidays.
Hours of work:
Monday 05:30am - 12:00pm
Tuesday 09:00am - 17:00pm
Wednesday 10:00am - 16:00pm
Thursday 05:30am - 12:00pm
Friday 13:00pm - 21:00pm
Saturday (one a month in replace of Friday) 07:30am - 16:00pm
Benefits include:
- Salary - £27,000 per annum
- 28 days holiday (inc b.hols)
- Pension, parking, discounts
- Free gym membership for you and one other
