Address
Form of workWe are looking for a passionate and knowledgeable receptionist!
What is ARC?
We embrace diversity
We develop our people
We care for our visitors
We think about our impact
We are proud of our sport
Work Perks of being a receptionist with us…
Annual passes to attend any of our 21 venues
Discounted food & ARC days out
Discounted hotel stays
Cycle to work scheme
Study assistant schemes
Holiday allowance increasing with length of service up to 28 days
Company life assurance scheme
Discretionary group annual bonus schemes to reward your hard work
Internal development programmes to help you progress
Support with study through our study assistance schemes
And so much more…
About the role:
Supporting the Front Office team the Receptionist role will help manage the reception desk, providing a warm and welcoming service to all guests from arrival to departure, whilst ensuring all administrative work requirements are completed as per Hilton standards. In addition to this, the successful candidate will also be working closely with the reservations team in maximising hotel occupancy and revenue, answering Reservations queries by phone and email and ensure that guest requirements are met and dealt with as quickly and efficiently as possible.
You will deal with incoming calls, taking of messages, using the online system, setting wake up calls and ‘Do not Disturb’ where appropriate. Allocating rooms correctly and to be able to enter them into the computer system. Handle and be responsible for all monies paid into reception, plus floats ensuring all monies are accounted for and there are no discrepancies. You will also support the F&B team by trying to upsell the restaurant and taking reservation bookings. As well as being a great team player and supporting the wider hotel when necessary.
Please note- This role will be 20hrs per week supporting the Reception team and 20hrs per week supporting reservations. Shifts are predominantly 6am-2.30pm or 2pm-10.30pm, however other shifts will be available as and when needed.
The person we are looking for as a receptionist has…
Previous experience in a customer-focused industry
Previous experience within a hotel reception is a distinct advantage
Educated to at least GCSE level or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.
