Reception Staff

About The Ebrington Hotel

The Ebrington Hotel & Spa is a unique luxury venue situated in the heart of the city overlooking the River Foyle. We understand the key to delivering exceptional quality of service comes from building a team of passionate professionals with a guest-focused attitude.

The Ebrington Hotel is now seeking to recruit Reception Staff for their premises, Ebrington Square, Derry-Londonderry:

Reception Staff– Job Details

Job Reference:RS0124 (please reference this with your application)

Contract: Full Time Permanent

Start date: TBC

Salary: Competitive

Hours of work: 40 hours per week/Casual

Main Duties and Responsibilities

· Greet and check-in guests in a friendly and efficient manner.

· Handle guest complaints and resolve any issues in a professional and timely manner.

· Answer phone calls and respond to emails, messages, and other guest inquiries in a courteous and helpful manner.

· Manage reservations and room assignments, ensuring accuracy and attention to detail.

· Process payments, including cash, credit cards, and other forms of payment, and balance daily cash receipts.

· Maintain a clean and tidy front desk area and lobby, ensuring a welcoming environment for guests.

· Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure a smooth and efficient guest experience.

· Perform other duties as assigned by management.

This list is not exhaustive.

Essential Criteria

· Previous experience in a reception role or similar.

· Excellent customer service skills, with the ability to remain calm and courteous under pressure.

· Strong interpersonal and communication skills, including the ability to communicate clearly and effectively with guests and team members.

· Attention to detail and accuracy in data entry and record keeping.

· Ability to work flexible hours, including evenings, weekends, and holidays.

Desirable Criteria

· Background in a busy hotel environment

How to apply

To apply for this position, please send your CV to careers@theebrington.com quoting the job reference code above; clearly outlining how you meet the criteria before 31st January 2024.

The Ebrington Hotel is an equal opportunities employer.

We are unable to offer sponsorship for this position at this time.

Job Types: Permanent, Zero hours contract

Benefits:

• Discounted or free food
• Employee discount
• On-site gym

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

Reference ID: RS0424